Subscribe a callback function when an Connect Customer Customer agent workspace contact starts ACW

Subscribes a callback function to-be-invoked whenever a contact StartingAcw event occurs in the Connect Customer Customer agent workspace. If no contact ID is provided, then it uses the context of the current contact that the 3P app was opened on.

Signature

onStartingAcw(handler: ContactStartingAcwHandler, contactId?: string)
        

Usage

const handler: ContactStartingAcwHandler = async (data: ContactStartingAcw) => {
    console.log("Contact StartingAcw occurred! " + data);
};

contactClient.onStartingAcw(handler);

// ContactStartingAcw Structure
{
  contactId: string;
}            
        

Permissions required:

Contact.Details.View