AWS Systems Manager Incident Manager is no longer open to new customers. Existing customers can continue to use the service as normal. For more information, see AWS Systems Manager Incident Manager availability change.

Exporting Incident Manager data

This topic describes how to use a Python script to export incident records and post-incident analyses from AWS Systems Manager Incident Manager. The script exports data to structured JSON files for further analysis or archival purposes.

What you can export

The script exports the following data:

Prerequisites

Before you begin, make sure you have:

Required IAM permissions

To use this script, make sure you have the following permissions:

Systems Manager Incidents permissions

{
    "Version": "2012-10-17",		 	 	 
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "ssm-incidents:ListIncidentRecords",
                "ssm-incidents:GetIncidentRecord",
                "ssm-incidents:ListTimelineEvents",
                "ssm-incidents:GetTimelineEvent",
                "ssm-incidents:ListRelatedItems",
                "ssm-incidents:ListEngagements",
                "ssm-incidents:GetEngagement",
                "ssm-incidents:BatchGetIncidentFindings",
                "ssm-incidents:ListTagsForResource"
            ],
            "Resource": "*"
        }
    ]
}

Systems Manager permissions

{
    "Version": "2012-10-17",		 	 	 
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "ssm:ListDocuments",
                "ssm:GetDocument",
                "ssm:GetAutomationExecution"
            ],
            "Resource": "*"
        }
    ]
}

Export structure

The script creates the following directory structure for exported data:

incident_manager_export_YYYYMMDD_HHMMSS/
├── incident_records/
│   ├── 20250309_102129_IAD_Service_A_Lambda_High_Latency.json
│   ├── 20250314_114820_SecurityFinding_SecurityHubFindings.json
│   └── ...
└── post_incident_analyses/
    ├── 20250310_143022_Root_Cause_Analysis_Service_A.json
    ├── 20250315_091545_Security_Incident_Review.json
    └── ...

Running the export script

Basic usage

The Incident Manager data export script is provided here. Please download the script and use the following instructions to run the script.

To run the script with default settings:

python3 export-incident-manager-data.py

Available options

You can customize the export using these command-line options:

Examples

Export from a specific Region using a custom profile:

python3 export-incident-manager-data.py --region us-east-1 --profile my-aws-profile

Export with verbose logging and limits for testing:

python3 export-incident-manager-data.py --verbose --limit 5 --timeline-events-limit 10

Export with conservative limits for large datasets:

python3 export-incident-manager-data.py --timeline-events-limit 50 --timeline-details-limit 25

Output file structure

Incident record JSON structure

Each incident record file contains the following structure:

{
    "incident_record": {
        // Complete incident record from get-incident-record
    },
    "incident_summary": {
        // Incident summary from list-incident-records
    },
    "incident_source_details": {
        "from_incident_record": {},
        "from_incident_summary": {},
        "enhanced_details": {
            "created_by": "arn:aws:sts::...",
            "source": "aws.ssm-incidents.custom",
            "source_analysis": {
                "source_type": "manual",
                "creation_method": "human_via_console",
                "automation_involved": false,
                "human_created": true
            }
        }
    },
    "timeline_events": {
        "detailed_events": [
            {
                "summary": {}, // From list-timeline-events
                "details": {}  // From get-timeline-event
            }
        ],
        "summary_only_events": [],
        "metadata": {
            "total_events_found": 45,
            "events_with_details": 25,
            "limits_applied": {}
        }
    },
    "related_items": {
        "items": [],
        "metadata": {}
    },
    "engagements": {
        "engagements": [],
        "metadata": {}
    },
    "automation_executions": [],
    "findings": [],
    "tags": [],
    "post_incident_analysis": {
        "analysis_reference": {},
        "metadata": {}
    },
    "export_metadata": {
        "exported_at": "2025-09-18T...",
        "region": "us-east-*",
        "incident_arn": "arn:aws:ssm-incidents::..."
    }
}

Post-incident analysis JSON structure

Each analysis document file contains:

{
    "document_metadata": {
        // Document metadata from list-documents
    },
    "document_details": {
        "Name": "037fc5dd-cd86-49bb-9c3d-15720e78798e",
        "Content": "...", // Full JSON content
        "DocumentType": "ProblemAnalysis",
        "CreatedDate": 1234567890,
        "ReviewStatus": "APPROVED",
        "AttachmentsContent": [],
        // ... other fields from get-document
    },
    "export_metadata": {
        "exported_at": "2025-09-18T...",
        "region": "us-east-*",
        "document_name": "..."
    }
}