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EvaluationFormMetricConfiguration - Amazon Connect Customer
ContentsSee Also

EvaluationFormMetricConfiguration

Information about the metric configuration for an evaluation form question. Use this to associate a business outcome metric with a question.

Contents

MetricName

The name of the metric. Valid values are:

  • SALE_SUCCESS – Sale success.

  • CSAT – Customer satisfaction.

  • CHURN_PROPENSITY – Churn propensity.

  • SELF_SERVICE_SUCCESS – Self-service success.

  • PARTIAL_SELF_SERVICE_SUCCESS – Partial self-service success.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Pattern: ^[^\p{C}]*$

Required: Yes

MetricType

The type of metric. Currently, only BUSINESS_OUTCOME is supported.

Type: String

Valid Values: BUSINESS_OUTCOME

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: