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The create event in Connect Customer agent workspace - Agent Workspace

The create event in Connect Customer agent workspace

The create event in the Connect Customer agent workspace results in the onCreate handler passed into the AmazonConnectApp.init() to be invoked. Init should be called in an application once it has successfully loaded and is ready to start handling events from the workspace. The create event provides the appInstanceId and the appConfig .

  • appInstanceId: The ID for this instance of the app provided by the workspace.

  • appConfig: The application configuration being used by the instance for this app.

  • contactScope: Provides the current contactId if the app is opened during an active contact.