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Update an Apple Messages for Business integration with Connect Customer - Amazon Connect Customer

Update an Apple Messages for Business integration with Connect Customer

You will need to update your Apple Messages for Business integration if you want to change the flow ID or other information.

  1. Open an Support ticket.

    If prompted, login using your AWS account.

  2. In the Use case description box, copy and paste the following template to indicate this is an update request: 

    Subject: Update Apple Messages for Business Integration request
Body:
   Apple Messages for Business Account ID (required): enter your current account ID change to new account ID
   Apple Token (required): enter your token
   Connect Customer Instance ARN (required): enter your current instance ARN change to new instance ARN
   Connect Customer Flow ID (required): enter your current flow ID change to new flow ID
    Note

    If you update your Connect Customer Instance ARN, you must also update your contact flow ID.

  3. Expand Contact options, and then choose your Preferred contact language, and then choose Web as the contact method, if it's not selected by default.

    The contact options page.

  4. Choose Submit.

  5. Support will work directly with the Connect Customer team on your request and follow up with any additional questions.