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Reset a user's password for Connect Customer - Amazon Connect Customer
Reset your own lost or forgotten Connect Customer admin passwordReset your own agent or manager passwordReset your own lost or forgotten AWS password

Reset a user's password for Connect Customer

To reset a user's Connect Customer password

  1. Log in to the Connect Customer admin website at https://instance name.my.connect.aws/. Use an Admin account, or a user account that has security profile permissions to reset passwords.

  2. In Connect Customer, on the left navigation menu, choose Users.

  3. Choose the user's name to open the user detail page.

  4. Choose Reset password. Specify a new password and then choose Submit.

    When you reset the user's password, the Contact Control Panel immediately signs them out.

  5. Communicate the new password to the user.

Reset your own lost or forgotten Connect Customer admin password

Reset your own agent or manager password

Use the following steps if you want to change your password, or if you forgot it and need a new one.

  1. If you're an Connect Customer agent or manager, at the Connect Customer login page, choose Forgot Password.

  2. Type the characters you see in the image, and then choose Recover Password.

  3. A message will be sent to your email address with a link that you can use to reset your password.

Reset your own lost or forgotten AWS password