# Reset a user's password for Amazon Connect
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**To reset a user's Amazon Connect password**

1. Log in to the Amazon Connect admin website at https://*instance name*.my.connect.aws/. Use an Admin account, or a user account that has [security profile permissions](security-profile-list.md) to reset passwords.

1. In Amazon Connect, on the left navigation menu, choose **Users**, **User management**.

1. Select the user and choose **Edit**.

1. Choose **reset password**. Specify a new password and then choose **Submit**.

   Resetting the user's password will immediately log them out of the Contact Control Panel.

1. Communicate the new password to the user.

## Reset your own lost or forgotten Amazon Connect admin password
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+ See [Emergency login to the Amazon Connect admin website](emergency-admin-login.md).

## Reset your own agent or manager password
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Use the following steps if you want to change your password, or if you forgot it and need a new one.

1. If you're an Amazon Connect agent or manager, at the Amazon Connect login page, choose **Forgot Password**.

1. Type the characters you see in the image, and then choose **Recover Password**.

1. A message will be sent to your email address with a link that you can use to reset your password.

## Reset your own lost or forgotten AWS password
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+ To reset the password you used when you first created your AWS account, see [Resetting a Lost or Forgotten Root User Password](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys_retrieve.html#reset-root-password) in the *IAM User Guide*.