AWS CLI Command Reference

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[ aws . connect ]

create-contact

Description

Warning

Only the VOICE, EMAIL, and TASK channels are supported.

  • For VOICE: The supported initiation method is TRANSFER . The contacts created with this initiation method have a subtype connect:ExternalAudio .
  • For EMAIL: The supported initiation methods are OUTBOUND , AGENT_REPLY , and FLOW .
  • For TASK: The supported initiation method is API . Contacts created with this API have a sub-type of connect:ExternalTask .

Creates a new VOICE, EMAIL, or TASK contact.

After a contact is created, you can move it to the desired state by using the InitiateAs parameter. While you can use API to create task contacts that are in the COMPLETED state, you must contact Amazon Web Services Support before using it for bulk import use cases. Bulk import causes your requests to be throttled or fail if your CreateContact limits aren’t high enough.

See also: AWS API Documentation

Synopsis

  create-contact
--instance-id <value>
[--client-token <value>]
[--related-contact-id <value>]
[--attributes <value>]
[--references <value>]
--channel <value>
--initiation-method <value>
[--expiry-duration-in-minutes <value>]
[--user-info <value>]
[--initiate-as <value>]
[--name <value>]
[--description <value>]
[--segment-attributes <value>]
[--previous-contact-id <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

--client-token (string)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs .

--related-contact-id (string)

The identifier of the contact in this instance of Amazon Connect.

--attributes (map)

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

key -> (string)

value -> (string)

Shorthand Syntax:

KeyName1=string,KeyName2=string

JSON Syntax:

{"string": "string"
  ...}

--references (map)

A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL | ATTACHMENT .

key -> (string)

value -> (structure)

Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

Value -> (string)

A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

Type -> (string)

The type of the reference. DATE must be of type Epoch timestamp.

Status -> (string)

Status of the attachment reference type.

Arn -> (string)

The Amazon Resource Name (ARN) of the reference

StatusReason -> (string)

Relevant details why the reference was not successfully created.

Shorthand Syntax:

KeyName1=Value=string,Type=string,Status=string,Arn=string,StatusReason=string,KeyName2=Value=string,Type=string,Status=string,Arn=string,StatusReason=string

JSON Syntax:

{"string": {
      "Value": "string",
      "Type": "URL"|"ATTACHMENT"|"CONTACT_ANALYSIS"|"NUMBER"|"STRING"|"DATE"|"EMAIL"|"EMAIL_MESSAGE",
      "Status": "AVAILABLE"|"DELETED"|"APPROVED"|"REJECTED"|"PROCESSING"|"FAILED",
      "Arn": "string",
      "StatusReason": "string"
    }
  ...}

--channel (string)

The channel for the contact.

Warning

The CHAT channel is not supported. The following information is incorrect. We’re working to correct it.

Possible values:

  • VOICE
  • CHAT
  • TASK
  • EMAIL

--initiation-method (string)

Indicates how the contact was initiated.

Warning

CreateContact only supports the following initiation methods. Valid values by channel are:

  • For VOICE: TRANSFER and the subtype connect:ExternalAudio
  • For EMAIL: OUTBOUND | AGENT_REPLY | FLOW
  • For TASK: API

The other channels listed below are incorrect. We’re working to correct this information.

Possible values:

  • INBOUND
  • OUTBOUND
  • TRANSFER
  • QUEUE_TRANSFER
  • CALLBACK
  • API
  • DISCONNECT
  • MONITOR
  • EXTERNAL_OUTBOUND
  • WEBRTC_API
  • AGENT_REPLY
  • FLOW

--expiry-duration-in-minutes (integer)

Number of minutes the contact will be active for before expiring

--user-info (structure)

User details for the contact

Warning

UserInfo is required when creating an EMAIL contact with OUTBOUND and AGENT_REPLY contact initiation methods.

UserId -> (string)

The user identifier for the contact.

Shorthand Syntax:

UserId=string

JSON Syntax:

{
  "UserId": "string"
}

--initiate-as (string)

Initial state of the contact when it’s created. Only TASK channel contacts can be initiated with COMPLETED state.

Possible values:

  • CONNECTED_TO_USER
  • COMPLETED

--name (string)

The name of a the contact.

--description (string)

A description of the contact.

--segment-attributes (map)

A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows.

Attribute keys can include only alphanumeric, -, and _.

This field can be used to set Segment Contact Expiry as a duration in minutes.

Note

To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will be active for before expiring, with SegmentAttributes like { "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": { "ValueInteger": 135}}}} .

key -> (string)

value -> (structure)

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

ValueString -> (string)

The value of a segment attribute.

ValueMap -> (map)

The value of a segment attribute.

key -> (string)

value -> (structure)

A value for a segment attribute. This is structured as a map where the key is valueString and the value is a string.

ValueString -> (string)

The value of a segment attribute.

ValueMap -> (map)

The value of a segment attribute.

key -> (string)

( … recursive … )

ValueInteger -> (integer)

The value of a segment attribute.

ValueInteger -> (integer)

The value of a segment attribute.

Shorthand Syntax:

KeyName1=ValueString=string,ValueMap={KeyName1={ValueString=string,( ... recursive ... ),ValueInteger=integer},KeyName2={ValueString=string,( ... recursive ... ),ValueInteger=integer}},ValueInteger=integer,KeyName2=ValueString=string,ValueMap={KeyName1={ValueString=string,( ... recursive ... ),ValueInteger=integer},KeyName2={ValueString=string,( ... recursive ... ),ValueInteger=integer}},ValueInteger=integer

JSON Syntax:

{"string": {
      "ValueString": "string",
      "ValueMap": {"string": {
            "ValueString": "string",
            "ValueMap": {"string": { ... recursive ... }
              ...},
            "ValueInteger": integer
          }
        ...},
      "ValueInteger": integer
    }
  ...}

--previous-contact-id (string)

The ID of the previous contact when creating a transfer contact. This value can be provided only for external audio contacts. For more information, see Integrate Amazon Connect Contact Lens with external voice systems in the Amazon Connect Administrator Guide .

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command’s default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination. If automatic pagination is disabled, the AWS CLI will only make one call, for the first page of results.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

ContactId -> (string)

The identifier of the contact in this instance of Amazon Connect.

ContactArn -> (string)

The Amazon Resource Name (ARN) of the created contact.