interface MediaConcurrencyProperty

Language	Type name
.NET	`Amazon.CDK.Mixins.Preview.AWS.Connect.Mixins.CfnRoutingProfilePropsMixin.MediaConcurrencyProperty`
Go	`github.com/aws/aws-cdk-go/awscdkmixinspreview/v2/awsconnect/mixins#CfnRoutingProfilePropsMixin_MediaConcurrencyProperty`
Java	`software.amazon.awscdk.mixins.preview.services.connect.mixins.CfnRoutingProfilePropsMixin.MediaConcurrencyProperty`
Python	`aws_cdk.mixins_preview.aws_connect.mixins.CfnRoutingProfilePropsMixin.MediaConcurrencyProperty`
TypeScript	`@aws-cdk/mixins-preview` » `aws_connect` » `mixins` » `CfnRoutingProfilePropsMixin` » `MediaConcurrencyProperty`

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Example

// The code below shows an example of how to instantiate this type.
// The values are placeholders you should change.
import { mixins as connect_mixins } from '@aws-cdk/mixins-preview/aws-connect';
const mediaConcurrencyProperty: connect_mixins.CfnRoutingProfilePropsMixin.MediaConcurrencyProperty = {
  channel: 'channel',
  concurrency: 123,
  crossChannelBehavior: {
    behaviorType: 'behaviorType',
  },
};

Properties

Name	Type	Description
channel?	`string`	The channels that agents can handle in the Contact Control Panel (CCP).
concurrency?	`number`	The number of contacts an agent can have on a channel simultaneously.
crossChannelBehavior?	`IResolvable` `\|` `CrossChannelBehaviorProperty`	Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

channel?

Type: string (optional)

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency?

Type: number (optional)

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior?

Type: IResolvable | CrossChannelBehaviorProperty (optional)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

AWS CDK