CfnRoutingProfilePropsMixin

class aws_cdk.mixins_preview.aws_connect.mixins.CfnRoutingProfilePropsMixin(props, *, strategy=None)

Bases: Mixin

Creates a new routing profile.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-resource-connect-routingprofile.html
CloudformationResource:: AWS::Connect::RoutingProfile
Mixin:: true
ExampleMetadata:: fixture=_generated

Example:

# The code below shows an example of how to instantiate this type.
# The values are placeholders you should change.
from aws_cdk.mixins_preview import mixins
from aws_cdk.mixins_preview.aws_connect import mixins as connect_mixins

cfn_routing_profile_props_mixin = connect_mixins.CfnRoutingProfilePropsMixin(connect_mixins.CfnRoutingProfileMixinProps(
    agent_availability_timer="agentAvailabilityTimer",
    default_outbound_queue_arn="defaultOutboundQueueArn",
    description="description",
    instance_arn="instanceArn",
    manual_assignment_queue_configs=[connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileManualAssignmentQueueConfigProperty(
        queue_reference=connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueReferenceProperty(
            channel="channel",
            queue_arn="queueArn"
        )
    )],
    media_concurrencies=[connect_mixins.CfnRoutingProfilePropsMixin.MediaConcurrencyProperty(
        channel="channel",
        concurrency=123,
        cross_channel_behavior=connect_mixins.CfnRoutingProfilePropsMixin.CrossChannelBehaviorProperty(
            behavior_type="behaviorType"
        )
    )],
    name="name",
    queue_configs=[connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueConfigProperty(
        delay=123,
        priority=123,
        queue_reference=connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueReferenceProperty(
            channel="channel",
            queue_arn="queueArn"
        )
    )],
    tags=[CfnTag(
        key="key",
        value="value"
    )]
),
    strategy=mixins.PropertyMergeStrategy.OVERRIDE
)

Create a mixin to apply properties to AWS::Connect::RoutingProfile.

Parameters:

props (Union[CfnRoutingProfileMixinProps, Dict[str, Any]]) – L1 properties to apply.
strategy (Optional[PropertyMergeStrategy]) – (experimental) Strategy for merging nested properties. Default: - PropertyMergeStrategy.MERGE

Methods

apply_to(construct)

Apply the mixin properties to the construct.

Parameters:: construct (IConstruct)
Return type:: IConstruct

supports(construct)

Check if this mixin supports the given construct.

Parameters:: construct (IConstruct)
Return type:: bool

Attributes

CFN_PROPERTY_KEYS = ['agentAvailabilityTimer', 'defaultOutboundQueueArn', 'description', 'instanceArn', 'manualAssignmentQueueConfigs', 'mediaConcurrencies', 'name', 'queueConfigs', 'tags']

Static Methods

classmethod is_mixin(x)

(experimental) Checks if x is a Mixin.

Parameters:: x (Any) – Any object.
Return type:: bool
Returns:: true if x is an object created from a class which extends Mixin.
Stability:: experimental

CrossChannelBehaviorProperty

class CfnRoutingProfilePropsMixin.CrossChannelBehaviorProperty(*, behavior_type=None)

Bases: object

Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

Parameters:: behavior_type (Optional[str]) – Specifies the other channels that can be routed to an agent handling their current channel.
See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-crosschannelbehavior.html
ExampleMetadata:: fixture=_generated

Example:

# The code below shows an example of how to instantiate this type.
# The values are placeholders you should change.
from aws_cdk.mixins_preview.aws_connect import mixins as connect_mixins

cross_channel_behavior_property = connect_mixins.CfnRoutingProfilePropsMixin.CrossChannelBehaviorProperty(
    behavior_type="behaviorType"
)

Attributes

behavior_type

Specifies the other channels that can be routed to an agent handling their current channel.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-crosschannelbehavior.html#cfn-connect-routingprofile-crosschannelbehavior-behaviortype

MediaConcurrencyProperty

class CfnRoutingProfilePropsMixin.MediaConcurrencyProperty(*, channel=None, concurrency=None, cross_channel_behavior=None)

Bases: object

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Parameters:

channel (Optional[str]) – The channels that agents can handle in the Contact Control Panel (CCP).
concurrency (Union[int, float, None]) – The number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE : Minimum value of 1. Maximum value of 1. Valid Range for CHAT : Minimum value of 1. Maximum value of 10. Valid Range for TASK : Minimum value of 1. Maximum value of 10.
cross_channel_behavior (Union[IResolvable, CrossChannelBehaviorProperty, Dict[str, Any], None]) – Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

See:

http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-mediaconcurrency.html

ExampleMetadata:

fixture=_generated

Example:

# The code below shows an example of how to instantiate this type.
# The values are placeholders you should change.
from aws_cdk.mixins_preview.aws_connect import mixins as connect_mixins

media_concurrency_property = connect_mixins.CfnRoutingProfilePropsMixin.MediaConcurrencyProperty(
    channel="channel",
    concurrency=123,
    cross_channel_behavior=connect_mixins.CfnRoutingProfilePropsMixin.CrossChannelBehaviorProperty(
        behavior_type="behaviorType"
    )
)

Attributes

channel

The channels that agents can handle in the Contact Control Panel (CCP).

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-mediaconcurrency.html#cfn-connect-routingprofile-mediaconcurrency-channel

concurrency

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-mediaconcurrency.html#cfn-connect-routingprofile-mediaconcurrency-concurrency

cross_channel_behavior

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-mediaconcurrency.html#cfn-connect-routingprofile-mediaconcurrency-crosschannelbehavior

RoutingProfileManualAssignmentQueueConfigProperty

class CfnRoutingProfilePropsMixin.RoutingProfileManualAssignmentQueueConfigProperty(*, queue_reference=None)

Bases: object

Contains information about the queue and channel for manual assignment behaviour can be enabled.

Parameters:: queue_reference (Union[IResolvable, RoutingProfileQueueReferenceProperty, Dict[str, Any], None]) – Contains information about a queue resource.
See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilemanualassignmentqueueconfig.html
ExampleMetadata:: fixture=_generated

Example:

# The code below shows an example of how to instantiate this type.
# The values are placeholders you should change.
from aws_cdk.mixins_preview.aws_connect import mixins as connect_mixins

routing_profile_manual_assignment_queue_config_property = connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileManualAssignmentQueueConfigProperty(
    queue_reference=connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueReferenceProperty(
        channel="channel",
        queue_arn="queueArn"
    )
)

Attributes

queue_reference

Contains information about a queue resource.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilemanualassignmentqueueconfig.html#cfn-connect-routingprofile-routingprofilemanualassignmentqueueconfig-queuereference

RoutingProfileQueueConfigProperty

class CfnRoutingProfilePropsMixin.RoutingProfileQueueConfigProperty(*, delay=None, priority=None, queue_reference=None)

Bases: object

Contains information about the queue and channel for which priority and delay can be set.

Parameters:

delay (Union[int, float, None]) – The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority (Union[int, float, None]) –
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queue_reference (Union[IResolvable, RoutingProfileQueueReferenceProperty, Dict[str, Any], None]) – Contains information about a queue resource.

See:

http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeueconfig.html

ExampleMetadata:

fixture=_generated

Example:

# The code below shows an example of how to instantiate this type.
# The values are placeholders you should change.
from aws_cdk.mixins_preview.aws_connect import mixins as connect_mixins

routing_profile_queue_config_property = connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueConfigProperty(
    delay=123,
    priority=123,
    queue_reference=connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueReferenceProperty(
        channel="channel",
        queue_arn="queueArn"
    )
)

Attributes

delay

The delay, in seconds, a contact should be in the queue before they are routed to an available agent.

For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeueconfig.html#cfn-connect-routingprofile-routingprofilequeueconfig-delay

priority

The order in which contacts are to be handled for the queue.

For more information, see Queues: priority and delay .

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeueconfig.html#cfn-connect-routingprofile-routingprofilequeueconfig-priority

queue_reference

Contains information about a queue resource.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeueconfig.html#cfn-connect-routingprofile-routingprofilequeueconfig-queuereference

RoutingProfileQueueReferenceProperty

class CfnRoutingProfilePropsMixin.RoutingProfileQueueReferenceProperty(*, channel=None, queue_arn=None)

Bases: object

Contains the channel and queue identifier for a routing profile.

Parameters:

channel (Optional[str]) – The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queue_arn (Optional[str]) – The Amazon Resource Name (ARN) of the queue.

See:

http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeuereference.html

ExampleMetadata:

fixture=_generated

Example:

# The code below shows an example of how to instantiate this type.
# The values are placeholders you should change.
from aws_cdk.mixins_preview.aws_connect import mixins as connect_mixins

routing_profile_queue_reference_property = connect_mixins.CfnRoutingProfilePropsMixin.RoutingProfileQueueReferenceProperty(
    channel="channel",
    queue_arn="queueArn"
)

Attributes

channel

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeuereference.html#cfn-connect-routingprofile-routingprofilequeuereference-channel

queue_arn

The Amazon Resource Name (ARN) of the queue.

See:: http://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-properties-connect-routingprofile-routingprofilequeuereference.html#cfn-connect-routingprofile-routingprofilequeuereference-queuearn