AWS Support Plans - AWS Support
Features of AWS Support Plans

AWS Support Plans

AWS offers the following AWS Support Plans for you to choose from based on your business needs.

  • Basic

  • AWS Business Support+

  • AWS Enterprise Support

  • AWS Unified Operations

Important

End of Support Notice: Developer Support will be discontinued January 1, 2027. Customers with Developer Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027. Business Support+ delivers AI-powered assistance that understands the context of your operations, with 24/7 access to AWS experts at $29/month minimum per account. For more information, see Business Support+ plan details

End of Support Notice: Business Support will be discontinued January 1, 2027. Customers with Business Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027. Business Support+ delivers AI-powered assistance that understands the context of your operations, with 24/7 access to AWS experts at $29/month minimum per account. For more information see, Business Support+ plan details

End of Support Notice: On January 1, 2027, AWS will discontinue Enterprise On-Ramp. Throughout 2026, Enterprise On-Ramp customers will be automatically upgraded to AWS Enterprise Support during contract renewal or in periodic batches. Customers will receive an email notification a month before their upgrade. No further action is required. Enterprise Support provides designated TAM assignment, 15-minute response times, and AWS Security Incident Response available at no additional cost, all at a lower $5,000 minimum (reduced from $15,000). For more information, see AWS Enterprise Support plan details.

For more information, see Developer, Business, and Enterprise On-Ramp end of support.

Developer Support, Business Support, and Enterprise On-Ramp will remain available in the AWS GovCloud (US) Region.

Topics

Features of AWS Support Plans

Basic Support offers assistance for account and billing questions and service quota increases. The other plans offer a number of technical support cases with pay-by-the-month pricing and no long-term contracts.

All AWS customers automatically have 24x7 access to these features of Basic Support:

  • One-on-one responses to account and billing questions

  • Support forums

  • Service health checks

  • Documentation, technical papers, and best practice guides

Customers with a Business Support+ plan have access to these additional features:

  • Real time and contextual responses through generative AI.

  • 24x7 phone, web, and chat access to Cloud Support Engineers.

  • Less than 30 minutes human engagement for business critical system down cases.

  • More than 500 checks with AWS Trusted Advisor.

  • The AWS Support API to interact with Support Center and Trusted Advisor. You can use the AWS Support API to automate support case management and Trusted Advisor operations.

  • Third-party software support – Help with Amazon Elastic Compute Cloud (Amazon EC2) instance operating systems and configuration. Also, help with the performance of the most popular third-party software components on AWS.

  • Supports an unlimited number of support cases that can be opened by any user with permissions.

Customers with an Enterprise Support plan have all of the benefits available with the AWS Business Support+, plan plus the following additional benefits:

  • A designated Technical Account Manager (TAM).

  • Up to 15 minute production-critical case response.

  • Access to AWS Security Incident Response, a service that helps you quickly prepare for, respond to, and receive guidance to help recover from security incidents. This includes incidents like account takeovers, data breaches, and ransomware attacks.

  • Strategic business reviews with AWS experts.

  • Access to AWS Countdown event management. AWS Countdown provides specialized TAM-led support to help you succeed during critical business events.

Customers with an AWS Unified Operations plan have access to the following benefits. For details about the AWS Unified Operations plan, including onboarding details and getting started information, see What is AWS Unified Operations.

  • Application architecture guidance – Consultative guidance on how services fit together to meet your specific use case, workload, or application.

  • Infrastructure event management – Short-term engagement with AWS Support to get a deep understanding of your use case. After analysis, provide architectural and scaling guidance for an event.

  • Designated AWS Technical Account Manager (TAM) and Domain Specialist Engineer (DSE) for your specific use cases and applications.

  • One recurring subscription to AWS Countdown Premium.

  • Critical workload reviews and personalized runbooks and operational procedures.

For more information about features and pricing for each support plan, see AWS Support and Compare AWS Support plans. Some features, such as 24x7 phone and chat support, aren't available in all languages.

Note

If you work with an AWS partner and want to learn more about Partner-led Support, see AWS Partner-Led Support