What is AWS Incident Detection and Response?
AWS Incident Detection and Response offers eligible AWS Enterprise Support customers proactive incident engagement to reduce the potential for failure and accelerate recovery of critical workloads from disruption. Incident Detection and Response facilitates your collaboration with AWS to develop runbooks and response plans customized to each onboarded workload.
Incident Detection and Response offers the following key features:
Improved observability: AWS experts provide guidance to help you define and correlate metrics and alarms between the application and infrastructure layers of your workload to detect disruptions early.
5-minute response time: Incident Management Engineers proactively engage you within 5 minutes of an alarm, from your workloads, or in response to a critical case that you submit.
Faster resolution: IMEs use pre-defined and custom runbooks developed for your workloads, create a Support case on your behalf, and manage incidents on your workload. IMEs provide single-threaded ownership for incidents and keep you engaged with the right AWS experts until the incident is resolved.
Reduced potential for failure: After resolution, the IMEs provide you with a post-incident review (upon request). And, AWS experts work with you to apply lessons learned to improve the incident response plan and runbooks. You can also leverage AWS Resilience Hub for continuous resiliency tracking on your workloads.
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Sign up for an AWS account
To get started with AWS, you need an AWS account. There are two ways to sign up for AWS. If you want complete control over account configuration and where your content is stored, or if you have regulated workloads such as HIPAA or FedRAMP, use Sign up for AWS (advanced). If you are a new user and want to use a login you already own to sign in to AWS and create an AWS environment with preconfigured defaults in select AWS Regions, use Sign up for AWS.
