Document history

Updated the Request an Incident Response procedure to match the current AWS Support Center Console UI, added bridge URL guidance, and removed outdated screenshots.

For more information, see Request an Incident Response using the AWS Support Center Console.

Updated the Get started chapter to promote the AWS Incident Detection and Response Customer Command Line Interface as the primary onboarding method and deprecated the Workload Onboarding Questionnaire and Alarm Ingestion Questionnaire as the default onboarding path. Questionnaires remain available as an exception-only option for customers who can't use the IDR CLI.

For more information, see Onboard workloads to Incident Detection and Response and Alarm Ingestion.

Added Japanese-language download links for the Workload onboarding questionnaire and Alarm ingestion questionnaire.

For more information, see Workload onboarding and alarm ingestion questionnaires in Incident Detection and Response (exception path).

Removed references to architecture diagrams and replaced with architecture details.

For more information, see Architecture of Incident Detection and Response and About workloads in Incident Detection and Response.

Added information about disabling CloudWatch alarm actions before changing alarm state during testing.

For more information, see Test onboarded workloads in Incident Detection and Response.

Added information about repeating alarm behavior and incident manager engagement.

For more information, see Incident management with Incident Detection and Response.

Updated steps in the Use a metric math function to suppress a CloudWatch alarm section.

For more information, see Suppress alarms at the alarm source.

Added Korean as a supported language.

For more information, see Region availability for Incident Detection and Response.

Added Mandarin as a supported language.

For more information, see Region availability for Incident Detection and Response.

Added the IDR CLI section and updated the Get started chapter to include information about the AWS Incident Detection and Response Customer Command Line Interface.

For more information, see CLI for AWS Incident Detection and Response.

The AWS service events handling process is no longer part of AWS Incident Detection and Response. Sections of this user guide were updated to remove references to this process. You will continue to receive service event notifications though the AWS Service Health Dashboard. AWS Incident Detection and Response customers can use an Incident Response request to receive help during service events as needed. For more information, see Request an Incident Response.

The AWS service events handling process is no longer part of AWS Incident Detection and Response. This section of the user guide was removed to reflect this change. You will continue to receive service event notifications though the AWS Service Health Dashboard. AWS Incident Detection and Response customers can use an Incident Response request to receive help during service events as needed. For more information, see Request an Incident Response.

AWS Incident Detection and Response is now available in AWS GovCloud (US-East) and AWS GovCloud (US-West). For more information, see Region availability for Incident Detection and Response

Updated example email address for Alarm matrix table.

Removed reference to the Subscription start date field in the Description section of the Create case window.

Updated section: Subscribe a workload to AWS Incident Detection and Response

Added new sections to Managed workloads that provide information on how to suppress alarms temporarily or on a schedule

New section: Suppress alarms from engaging Incident Detection and Response

Added details on what information to enter in the Problem description field.

Updated section: Request an Incident Response

Additional AWS Regions have been added to the Incident Detection and Response availability section.

Updated section: Region availability for Incident Detection and Response

Updated section: Manage Incident Detection and Response support cases with the AWS Support App in Slack

Updated Incident management with AWS Incident Detection and Response

Updated Incident management with AWS Incident Detection and Response to add a new section, "Request an Incident Response using the AWS Support App in Slack".

Updated the Account subscription section to include details on where to open a support case when you request to subscribe an account.

Updated section: Subscribe a workload to AWS Incident Detection and Response

Added the Offload a workload section in Getting started to include information about offboarding workloads

For more information, see Offboard a workload from Incident Detection and Response.

Updated the Account subscription section to include information about offboarding workloads

For more information, see Subscribe a workload to AWS Incident Detection and Response

Updated the Testing section to include information on gameday testing as the last step in the onboarding process.

Updated section: Test onboarded workloads in Incident Detection and Response

Updated the What is AWS Incident Detection and Response section.

Updated section: What is AWS Incident Detection and Response?

Updated the Workload onboarding questionnaire and added Alarm ingestion questionnaire. Renamed the section from Onboarding questionnaire to Workload onboarding and Alarm ingestion questionnaires.

Updated several sections with new information for onboarding.

Updated sections:

New sections

Added a Related information section in Access provisioning.

Updated section: Provision access for alarm ingestion to Incident Detection and Response

Updated the procedure for steps 2,3, and 4 in Example: Integrating notifications from Datadog and Splunk.

Updated section: Example: Integrating notifications from Datadog and Splunk

Updated graphic in Ingest alarms from APMs that have direct integration with Amazon EventBridge.

Updated section: Develop runbooks and response plans for responding to an incident in Incident Detection and Response

Updated the runbook template in Developing runbooks for AWS Incident Detection and Response.

Updated section: Develop runbooks and response plans for responding to an incident in Incident Detection and Response

Updated Alarm Configurations with detailed information on CloudWatch alarm configuration.

New section: Create CloudWatch alarms that fit your business needs in Incident Detection and Response

New section: Build CloudWatch alarms in Incident Detection and Response with CloudFormation templates

New section: Example use cases for CloudWatch alarms in Incident Detection and Response

Updated Getting Started with information on Workload change requests.

New section: Request changes to an onboarded workload in Incident Detection and Response

Updated section: Subscribe a workload to AWS Incident Detection and Response

Added Ingesting alerts into AWS Incident Detection and Response.

AWS Incident Detection and Response first published