| Class | Description |
|---|---|
| Categories |
Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.
|
| CategoryDetails |
Provides information about the category rule that was matched.
|
| CharacterOffsets |
For characters that were detected as issues, where they occur in the transcript.
|
| IssueDetected |
Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.
|
| ListRealtimeContactAnalysisSegmentsRequest | |
| ListRealtimeContactAnalysisSegmentsResult | |
| PointOfInterest |
The section of the contact audio where that category rule was detected.
|
| PostContactSummary |
Information about the post-contact summary.
|
| RealtimeContactAnalysisSegment |
An analyzed segment for a real-time analysis session.
|
| Transcript |
A list of messages in the session.
|
| Enum | Description |
|---|---|
| PostContactSummaryFailureCode | |
| PostContactSummaryStatus | |
| SentimentValue |
| Exception | Description |
|---|---|
| AccessDeniedException |
You do not have sufficient access to perform this action.
|
| AmazonConnectContactLensException |
Base exception for all service exceptions thrown by Amazon Connect Contact Lens
|
| InternalServiceException |
Request processing failed due to an error or failure with the service.
|
| InvalidRequestException |
The request is not valid.
|
| ResourceNotFoundException |
The specified resource was not found.
|
| ThrottlingException |
The throttling limit has been exceeded.
|