Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. Learn more.
Known limitations for the Box connector
The Amazon Q Box connector has the following known limitations:
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Crawling data from external folders is not supported.
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When Access Control Lists (ACLs) are enabled, the "Sync only new or modified content" option is not available due to Box API limitations. We recommend using "Full sync" or "New, modified, or deleted content sync" modes instead, or disable ACLs if you need to use this sync mode.
