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Configuring actions in Amazon Q Business - Amazon Q Business

Amazon Q Business will no longer be open to new customers starting on July 31, 2026. If you would like to use the service, please sign up prior to July 30. For capabilities similar to Q Business, explore Amazon Quick. Learn more.

Configuring actions in Amazon Q Business

After you configure your application environment, you can optionally choose to add integrations to third-party services using Amazon Q Business plugins. Plugins enable your end users to perform specific tasks in third-party services—such as change status of a ticket, or view open incidents—from within their web experience chat. You can integrate with one of the built-in plugins, or use custom plugins to create your own integrations.

Amazon Q Business offers plugins to enhance your application's functionality. Plugins help streamline tasks and boost productivity by integrating external services into the Amazon Q Business chat interface.

Amazon Q Business supports two types of plugins: built-in plugins and custom plugins.

  • Fully integrated plugins – The Quick plugin is fully integrated with Amazon Q Business, and won't appear in the list of plugins in the web experience. This plugin gives an Amazon Q Business application access to insights and external databases through Amazon Quick. For more information, see Using the Quick plugin to get insights from structured data.

  • Built-in plugins – These plugins are pre-made for popular services like Jira, Salesforce, ServiceNow, and Zendesk. They allow users to perform tasks in these services directly from their Amazon Q Business chat. For example, an IT representative can create a ServiceNow incident without leaving the chat.

  • Custom plugins – These plugins let you connect Amazon Q Business with any third-party application. Users can then use natural language to access real-time data or perform actions in these applications.

Note

You can have up to 25 plugins for each application environment. Each plugin should serve a different purpose. You can activate, deactivate, edit, or delete plugins as needed.

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