RoutingCriteriaInput
An object to define the RoutingCriteria.
Contents
- Steps
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When Amazon Connect does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.
Type: Array of RoutingCriteriaInputStep objects
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
