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# 日志 AWS 支持 计划 API 调用 AWS CloudTrail
AWS 支持 计划与 AWS CloudTrail一项服务集成，该服务提供用户、角色或角色所采取的操作的记录 AWS 服务。 CloudTrail 将 AWS 支持 计划的 API 调用捕获为事件。捕获的调用包括来自 AWS 支持 计划控制台的调用和对 AWS 支持 计划 API 操作的代码调用。
如果您创建跟踪，则可以允许将 CloudTrail 事件持续传输到亚马逊简单存储服务 (Amazon S3) Service 存储桶，包括计划的事件 AWS 支持 。如果您未配置跟踪，您仍然可以在 CloudTrail 控制台的事件**历史记录中查看最新的事件**。
使用收集的信息 CloudTrail，您可以确定向 Plans 发出的请求、发出请求的 IP 地址、谁提出了请求、何时提出请求以及其他详细信息。 AWS 支持
要了解更多信息 CloudTrail，包括如何配置和启用它，请参阅[AWS CloudTrail 用户指南](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/)。
## AWS 支持 计划信息在 CloudTrail
CloudTrail 在您创建账户 AWS 账户 时已在您的账户上启用。当 AWS 支持 计划中出现支持的事件活动时，该活动将与其他 CloudTrail 事件一起记录在 AWS 服务 **事件历史**记录中。您可以在 账户中查看、搜索和下载最新事件。有关更多信息，请参阅[使用事件历史查看 CloudTrail 事件](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/view-cloudtrail-events.html)。
要持续记录您的账户中的事件，包括 AWS 支持 计划中的事件，请创建*跟踪*。跟踪允许 CloudTrail 将日志文件传输到 Amazon S3 存储桶。默认情况下，在控制台中创建跟踪记录时，此跟踪记录应用于所有 AWS 区域。跟踪记录 AWS 分区中所有区域的事件，并将日志文件传送到您指定的 Amazon S3 存储桶。此外，您可以配置其他 AWS 服务 ，以进一步分析和处理 CloudTrail 日志中收集的事件数据。有关更多信息，请参阅下列内容：
+ [创建跟踪记录概述](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/cloudtrail-create-and-update-a-trail.html)
+ [CloudTrail 支持的服务和集成](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/cloudtrail-aws-service-specific-topics.html#cloudtrail-aws-service-specific-topics-integrations)
+ [配置 Amazon SNS 通知 CloudTrail](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/getting_notifications_top_level.html)
+ [从多个区域接收 CloudTrail 日志文件](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/receive-cloudtrail-log-files-from-multiple-regions.html)和[从多个账户中接收 CloudTrail 日志文件](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/cloudtrail-receive-logs-from-multiple-accounts.html)
所有 AWS 支持 计划 API 操作均由记录 CloudTrail。每个事件或日志条目都包含有关生成请求的人员信息。身份信息有助于您确定以下内容：
+ 请求是使用根证书还是 AWS Identity and Access Management (IAM) 用户凭证发出。
+ 请求是使用角色还是联合用户的临时安全凭证发出的。
+ 请求是否由其他 AWS 服务发出。
有关更多信息，请参阅 [CloudTrail userIdentity 元素](https://docs.aws.amazon.com/awscloudtrail/latest/userguide/cloudtrail-event-reference-user-identity.html)。
您还可以将来自多个账户 AWS 区域 和多个账户的 AWS 支持 计划日志文件聚合到单个 Amazon S3 存储桶中。
## 了解 AWS 支持 计划日志文件条目
跟踪是一种配置，允许将事件作为日志文件传输到您指定的 Amazon S3 存储桶。 CloudTrail 日志文件包含一个或多个日志条目。事件表示来自任何源的单个请求。它包括有关请求的操作、操作的日期和时间、请求参数等的信息。 CloudTrail 日志文件不是公共 API 调用的有序堆栈跟踪，因此它们不会按任何特定顺序出现。
**Example ：`GetSupportPlan` 的日志条目**
以下示例显示了该`GetSupportPlan`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "AssumedRole",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:sts::111122223333:user/janedoe",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {
"type": "Role",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:iam::111122223333:role/Admin",
"accountId": "111122223333",
"userName": "Admin"
},
"webIdFederationData": {},
"attributes": {
"creationDate": "2022-06-29T16:30:04Z",
"mfaAuthenticated": "false"
}
}
},
"eventTime": "2022-06-29T16:39:11Z",
"eventSource": "supportplans.amazonaws.com",
"eventName": "GetSupportPlan",
"awsRegion": "us-west-2",
"sourceIPAddress": "205.251.233.183",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
"requestParameters": null,
"responseElements": null,
"requestID": "7665c39a-d6bf-4d0d-8010-2f59740b8ecb",
"eventID": "b711bc30-16a5-4579-8f0d-9ada8fe6d1ce",
"readOnly": true,
"eventType": "AwsApiCall",
"managementEvent": true,
"recipientAccountId": "111122223333",
"eventCategory": "Management"
}
```
**Example ：`GetSupportPlanUpdateStatus` 的日志条目**
以下示例显示了该`GetSupportPlanUpdateStatus`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "AssumedRole",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:sts::111122223333:user/janedoe",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {
"type": "Role",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:iam::111122223333:role/Admin",
"accountId": "111122223333",
"userName": "Admin"
},
"webIdFederationData": {},
"attributes": {
"creationDate": "2022-06-29T16:30:04Z",
"mfaAuthenticated": "false"
}
}
},
"eventTime": "2022-06-29T16:39:02Z",
"eventSource": "supportplans.amazonaws.com",
"eventName": "GetSupportPlanUpdateStatus",
"awsRegion": "us-west-2",
"sourceIPAddress": "205.251.233.183",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
"requestParameters": {
"supportPlanUpdateArn": "arn:aws:supportplans::111122223333:supportplanupdate/7f03b7a233a0e87ebc79e56d4d2bcaf19e976c37a2756181cec1b17f95da4310"
},
"responseElements": null,
"requestID": "75e5c767-8703-4ed3-b01e-4dda28020322",
"eventID": "28d1c0e3-ccb6-4fd1-8793-65be010114cc",
"readOnly": true,
"eventType": "AwsApiCall",
"managementEvent": true,
"recipientAccountId": "111122223333",
"eventCategory": "Management"
}
```
**Example ：`StartSupportPlanUpdate` 的日志条目**
以下示例显示了该`StartSupportPlanUpdate`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "AssumedRole",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:sts::111122223333:user/janedoe",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {
"type": "Role",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:iam::111122223333:role/Admin",
"accountId": "111122223333",
"userName": "Admin"
},
"webIdFederationData": {},
"attributes": {
"creationDate": "2022-06-29T16:30:04Z",
"mfaAuthenticated": "false"
}
}
},
"eventTime": "2022-06-29T16:38:55Z",
"eventSource": "supportplans.amazonaws.com",
"eventName": "StartSupportPlanUpdate",
"awsRegion": "us-west-2",
"sourceIPAddress": "205.251.233.183",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
"requestParameters": {
"clientToken": "98add111-dcc9-464d-8722-438d697fe242",
"update": {
"supportLevel": "BASIC"
}
},
"responseElements": {
"Access-Control-Expose-Headers": "x-amzn-RequestId,x-amzn-ErrorType,x-amzn-ErrorMessage,Date",
"supportPlanUpdateArn": "arn:aws:supportplans::111122223333:supportplanupdate/7f03b7a233a0e87ebc79e56d4d2bcaf19e976c37a2756181cec1b17f95da4310"
},
"requestID": "e5ff9382-5fb8-4764-9993-0f33fb0b1e17",
"eventID": "5dba89f8-2e5b-42b9-9b8f-395580c52962",
"readOnly": false,
"eventType": "AwsApiCall",
"managementEvent": true,
"recipientAccountId": "111122223333",
"eventCategory": "Management"
}
```
**Example ：`CreateSupportPlanSchedule` 的日志条目**
以下示例显示了该`CreateSupportPlanSchedule`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "AssumedRole",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:sts::111122223333:user/janedoe",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {
"type": "Role",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:iam::111122223333:role/Admin",
"accountId": "111122223333",
"userName": "Admin"
},
"webIdFederationData": {},
"attributes": {
"creationDate": "2023-05-09T16:30:04Z",
"mfaAuthenticated": "false"
}
}
},
"eventTime": "2023-05-09T16:30:04Z",
"eventSource": "supportplans.amazonaws.com",
"eventName": "CreateSupportPlanSchedule",
"awsRegion": "us-west-2",
"sourceIPAddress": "205.251.233.183",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
"requestParameters": {
"clientToken": "b998de5e-ad1c-4448-90db-2bf86d6d9e9a",
"scheduleCreationDetails": {
"startLevel": "BUSINESS",
"startOffer": "TrialPlan7FB93B",
"startTimestamp": "2023-06-03T17:23:56.109Z",
"endLevel": "BUSINESS",
"endOffer": "StandardPlan2074BB",
"endTimestamp": "2023-09-03T17:23:55.109Z"
}
},
"responseElements": {
"Access-Control-Expose-Headers": "x-amzn-RequestId,x-amzn-ErrorType,x-amzn-ErrorMessage,Date",
"supportPlanUpdateArn": "arn:aws:supportplans::111122223333:supportplanschedule/b9a9a4336a3974950a6e670f7dab79b77a4b104db548a0d57050ce4544721d4b"
},
"requestID": "150450b8-e61a-4b15-93a8-c3b557a1ca48",
"eventID": "a2a1ba44-610d-4dc8-bf16-29f1635b57a9",
"readOnly": false,
"eventType": "AwsApiCall",
"managementEvent": true,
"recipientAccountId": "111122223333",
"eventCategory": "Management"
}
```
**Example ：`ListSupportPlanModifiers` 的日志条目**
以下示例显示了该`ListSupportPlanModifiers`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.09",
"userIdentity": {
"type": "AssumedRole",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:sts::111122223333:user/janedoe",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {
"type": "Role",
"principalId": "AIDACKCEVSQ6C2EXAMPLE",
"arn": "arn:aws:sts::111122223333:user/janedoe",
"accountId": "111122223333",
"userName": "Admin"
},
"attributes": {
"creationDate": "2024-08-15T15:44:43Z",
"mfaAuthenticated": "false"
}
}
},
"eventTime": "2024-08-15T16:29:59Z",
"eventSource": "supportplans.amazonaws.com",
"eventName": "ListSupportPlanModifiers",
"awsRegion": "us-west-2",
"sourceIPAddress": "205.251.233.183",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0",
"requestParameters": null,
"responseElements": null,
"requestID": "7665c39a-d6bf-4d0d-8010-2f59740b8ecb",
"eventID": "b711bc30-16a5-4579-8f0d-9ada8fe6d1ce",
"readOnly": true,
"eventType": "AwsApiCall",
"managementEvent": true,
"recipientAccountId": "111122223333",
"eventCategory": "Management"
}
```
## 记录对 支持 套餐的更改
**重要**
自 2022 年 8 月 3 日起，以下操作已被弃用，不会出现在您的新 CloudTrail 日志中。有关支持的操作的列表，请参阅 [了解 AWS 支持 计划日志文件条目](#understanding-aws-support-plans-entries)。
+ `DescribeSupportLevelSummary` – 当您打开 [Support 计划](https://console.aws.amazon.com/support/plans/home)页面时，此操作显示在您的日志中。
+ `UpdateProbationAutoCancellation` – 当您注册开发人员支持计划或业务支持计划，然后尝试在 30 天内取消后，您的计划将在该期限结束时自动取消。当您在 [Support plans](https://console.aws.amazon.com/support/plans/home)（支持计划）页面中显示的横幅中选择 **Opt-out of automatic cancellation**（退出自动取消）时，此操作显示在您的日志中。您将恢复您的开发人员支持或业务支持计划。
+ `UpdateSupportLevel` – 当您更改支持计划时，此操作显示在您的日志中。
**注意**
`eventSource` 字段具有这些操作的 `support-subscription.amazonaws.com` 命名空间。
**Example : 日志条目 DescribeSupportLevelSummary**
以下示例显示了该`DescribeSupportLevelSummary`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "Root",
"principalId": "111122223333",
"arn": "arn:aws:iam::111122223333:root",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {},
"webIdFederationData": {},
"attributes": {
"mfaAuthenticated": "false",
"creationDate": "2021-01-07T22:08:05Z"
}
}
},
"eventTime": "2021-01-07T22:08:07Z",
"eventSource": "support-subscription.amazonaws.com",
"eventName": "DescribeSupportLevelSummary",
"awsRegion": "us-east-1",
"sourceIPAddress": "100.127.8.67",
"userAgent": "AWS-SupportPlansConsole, aws-internal/3",
"requestParameters": {
"lang": "en"
},
"responseElements": null,
"requestID": "b423b84d-829b-4090-a239-2b639b123abc",
"eventID": "e1eeda0e-d77c-487b-a7e5-4014f7123abc",
"readOnly": true,
"eventType": "AwsApiCall",
"managementEvent": true,
"eventCategory": "Management",
"recipientAccountId": "111122223333"
}
```
**Example : 日志条目 UpdateProbationAutoCancellation**
以下示例显示了该`UpdateProbationAutoCancellation`操作的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "Root",
"principalId": "111122223333",
"arn": "arn:aws:iam::111122223333:root",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE"
},
"eventTime": "2021-01-07T23:28:43Z",
"eventSource": "support-subscription.amazonaws.com",
"eventName": "UpdateProbationAutoCancellation",
"awsRegion": "us-east-1", "sourceIPAddress": "100.127.8.67",
"userAgent": "AWS-SupportPlansConsole, aws-internal/3",
"requestParameters": {
"lang": "en"
},
"responseElements": null,
"requestID": "5492206a-e200-4c33-9fcf-4162d4123abc",
"eventID": "f4a58c09-0bb0-4ba2-a8d3-df6909123abc",
"readOnly": false,
"eventType": "AwsApiCall",
"managementEvent": true,
"eventCategory": "Management",
"recipientAccountId": "111122223333"
}
```
**Example : 日志条目 UpdateSupportLevel**
以下示例显示了将`UpdateSupportLevel`操作更改为 Developer Support 的 CloudTrail 日志条目。
```
{
"eventVersion": "1.08",
"userIdentity": {
"type": "Root",
"principalId": "111122223333",
"arn": "arn:aws:iam::111122223333:root",
"accountId": "111122223333",
"accessKeyId": "AKIAIOSFODNN7EXAMPLE",
"sessionContext": {
"sessionIssuer": {},
"webIdFederationData": {},
"attributes": {
"mfaAuthenticated": "false",
"creationDate": "2021-01-07T22:08:05Z"
}
}
},
"eventTime": "2021-01-07T22:08:43Z",
"eventSource": "support-subscription.amazonaws.com",
"eventName": "UpdateSupportLevel",
"awsRegion": "us-east-1",
"sourceIPAddress": "100.127.8.247",
"userAgent": "AWS-SupportPlansConsole, aws-internal/3",
"requestParameters": {
"supportLevel": "new_developer"
},
"responseElements": {
"aispl": false,
"supportLevel": "new_developer"
},
"requestID": "5df3da3a-61cd-4a3c-8f41-e5276b123abc",
"eventID": "c69fb149-c206-47ce-8766-8df6ec123abc",
"readOnly": false,
"eventType": "AwsApiCall",
"managementEvent": true,
"eventCategory": "Management",
"recipientAccountId": "111122223333"
}
```