Configuring actions in Amazon Q Business
After you configure your application environment, you can optionally choose to add integrations to third-party services using Amazon Q Business plugins. Plugins enable your end users to perform specific tasks in third-party services—such as change status of a ticket, or view open incidents—from within their web experience chat. You can integrate with one of the built-in plugins, or use custom plugins to create your own integrations.
Amazon Q Business offers plugins to enhance your application's functionality. Plugins help streamline tasks and boost productivity by integrating external services into the Amazon Q Business chat interface.
Amazon Q Business supports two types of plugins: built-in plugins and custom plugins.
-
Fully integrated plugins – The Quick Suite plugin is fully integrated with Amazon Q Business, and won't appear in the list of plugins in the web experience. This plugin gives an Amazon Q Business application access to insights and external databases through Amazon Quick Suite. For more information, see Using the Quick Suite plugin to get insights from structured data.
-
Built-in plugins – These plugins are pre-made for popular services like Jira, Salesforce, ServiceNow, and Zendesk. They allow users to perform tasks in these services directly from their Amazon Q Business chat. For example, an IT representative can create a ServiceNow incident without leaving the chat.
-
Custom plugins – These plugins let you connect Amazon Q Business with any third-party application. Users can then use natural language to access real-time data or perform actions in these applications.
Note
You can have up to 25 plugins for each application environment. Each plugin should serve a different purpose. You can activate, deactivate, edit, or delete plugins as needed.
Topics
