# Enable Amazon Connect audio optimization for your users in WorkSpaces Personal
Enable Amazon Connect audio optimization

In the WorkSpaces management console, you can enable Amazon Connect Contact Control Panel (CCP) audio optimization for your WorkSpaces fleets to enhance security and to enable native-quality audio. After enabling CCP audio optimization, the CCP audio will be processed by the client endpoints, while WorkSpaces users can interact with the CCP from within their WorkSpaces.

Amazon Connect Contact Control Panel (CCP) audio optimization works with:
+ The WorkSpaces Windows client.
+ Amazon Linux and Windows WorkSpaces.
+ WorkSpaces using PCoIP or DCV.

## Requirements

+ You must be set up with Amazon Connect.
+ You must build a custom CCP with the Amazon Connect Stream API by creating a CCP with no media for call signaling. This way, the media is handled on the local desktop using standard CCP, and the signaling and call controls are handled on the remote connection with the CCP with no media. For more information about the Amazon Connect streams API, see the GitHub repository at [https://github.com/aws/amazon-connect-streams](https://github.com/aws/amazon-connect-streams). The custom CCP that you build is the CCP your Amazon Connect agents will use within their WorkSpaces.
+ You must have a web browser installed onto WorkSpaces client endpoints that's supported by Amazon Connect. For the list of supported browsers, see [ Browsers supported by Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/browsers.html).
**Note**  
If your users use browsers that are not supported, they will be asked to download a supported browser when they attempt to log in to the CCP.

## Enable Amazon Connect audio optimization


To enable Amazon Connect audio optimization for your users:

1. Open the WorkSpaces console at [https://console.aws.amazon.com/workspaces/v2/home](https://console.aws.amazon.com/workspaces/v2/home).

1. In the navigation pane, choose **Directories**.

1. Select your directory, and choose **Actions**, **Update Details**.

1. Expand **Amazon Connect Audio Optimization**.
**Note**  
Before configuring with Amazon Connect, choose **Update** to save any unsaved changes made previously in the management console.

1. Choose **Configure Amazon Connect**.

1. Enter an Amazon Connect Contact Control Panel (CCP) name.
**Note**  
The name that you give your CCP will be used in the user add-in menu. Choose a name that will be meaningful to your users.

1. Enter the Amazon Connect Contact Control Panel URL that's generated by Amazon Connect. See [ Provide access to the Contact Control Panel](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-contact-control-panel.html) for more information on getting the URL.

1. Choose **Create Amazon Connect**.

## Update directory's Amazon Connect audio optimization details


To update a directory's Amazon Connect audio optimization details:

1. Open the WorkSpaces console at [https://console.aws.amazon.com/workspaces/v2/home](https://console.aws.amazon.com/workspaces/v2/home).

1. In the navigation pane, choose **Directories**.

1. Select your directory, and choose **Actions**, **Update Details**.

1. Expand **Amazon Connect Audio Optimization**.
**Note**  
Before configuring with Amazon Connect, choose **Update** to save any unsaved changes made previously in the management console.

1. Choose **Configure Amazon Connect**. 

1. Choose **Edit**.

1. Select your directory, and choose **Actions**, **Update Details**.

1. Update the Amazon Connect Contact Control Panel name and URL.

1. Choose **Save**.

## Delete directory's Amazon Connect audio optimization


To delete a directory’s Amazon Connect audio optimization:

1. Open the WorkSpaces console at [https://console.aws.amazon.com/workspaces/v2/home](https://console.aws.amazon.com/workspaces/v2/home).

1. In the navigation pane, choose **Directories**.

1. Select your directory, and choose **Actions**, **Update Details**.

1. Expand **Amazon Connect Audio Optimization**.
**Note**  
Before configuring with Amazon Connect, choose **Update** to save any unsaved changes made previously in the management console.

1. Choose **Configure Amazon Connect**. 

1. Choose **Delete Amazon Connect**.

See the [ Agent training guide](https://docs.aws.amazon.com/connect/latest/adminguide/agent-user-guide.html) for more information.