Troubleshooting user issues in Amazon WorkSpaces Secure Browser
If you encounter any of the following issues while using WorkSpaces Secure Browser, try the following resolutions.
My Amazon WorkSpaces Secure Browser portal won’t let me sign in. I received an error message that says "Your web portal isn't set up yet. Contact you IT administrator for help."
Your administrator needs to complete portal creation with a SAML 2.0 identity provider to enable you to sign in. Contact your administrator for help.
My portal won’t launch a session. I received an error message that says"Failed to reserve session. There was an internal error. Please retry."
There was a problem with your web portal session launch. Try to launch the session again. If this continues, contact your administrator for help.
I can't use the clipboard, microphone, or webcam.
To allow browser permissions, select the lock icon next to the URL, and toggle the blue switch next to Clipboard, Microphone, Camera, and Pop-ups and redirects to turn these features on.
Note
If your web browser doesn't support video or audio input, these options won't appear on the toolbar.
Amazon WorkSpaces Secure Browser real-time audio-video (AV) redirects your local webcam video and microphone audio input to the browser streaming session. This way, you can use your local devices for video and audio conferencing within your streaming session with Chromium-based web browsers, such as Google Chrome or Microsoft Edge. Webcam is not currently supported in non-Chromium browsers.
For information about how to configure Google Chrome, see Use your camera &
microphone
My web portal won’t launch an additional monitor window.
If you try to launch dual monitors and see a Pop-ups blocked icon at the end of the address bar on the top browser, select the icon and the radio button next to Always allow pop-ups and redirects. With pop-ups allowed, select the Dual monitor icon on the toolbar to launch a new window, reposition the window on your monitor, and drag a browser tab to the window.
When I try to download files from the Files pane, nothing happens.
If you try to download files from the Files pane and see a Pop-ups blocked icon at the end of the address bar on the top browser, select the icon and the radio button next to Always allow pop-ups and redirects. With pop-ups allowed, try downloading the files again.
How can I tell which microphone and/or webcam is being used, and how can I change it?
Click the down arrow icon next to the microphone or camera. The menu displays available devices, with a checkmark indicating your current device. Select a different device to change the device you want to use for your session.
