# Requesting a maximum concurrent sessions increase in Amazon WorkSpaces Secure Browser
Requesting a maximum concurrent sessions increase

The maximum concurrent sessions quota is the highest amount of users that can be connected at the same time to a portal. If the service quota limit for maximum concurrent sessions is not set appropriately, users may find that a session is not available when they sign in. In addition to increasing this service quota, customers must also ensure that their VPC and subnets have sufficient IP space to support the maximum concurrent sessions.

To request a maximum concurrent session increase

1. Open the [Service Quotas page](https://us-east-1.console.aws.amazon.com/servicequotas/home/services/workspaces-web/quotas) in your desired region.

1. Choose **Number of Maximum Concurrent Sessions per Portal** for the instance type you want to increase.

1. Choose **Request an increase at account level**.

1. Under **Increase quota value**, enter in the total amount that you want the quota to be. 
**Note**  
For large or urgent increases, go to your [Service Quotas history page](https://us-east-1.console.aws.amazon.com/servicequotas/home/requests), select the link in the status column of your request, link to your support case, and add a reply with details about your use case and/or the urgency. This information helps the service team prioritize requests and ensure sufficient capacity is allocated for your account.