End of support notice: On March 31, 2027, AWS will end support for Amazon WorkMail. After March 31, 2027, you will no longer be able to access the Amazon WorkMail console or Amazon WorkMail resources. For more information, see Amazon WorkMail end of support.
Resetting user password
If a user forgets their password or has trouble signing in to Amazon WorkMail, you can reset their password.
Note
If you've integrated Amazon WorkMail with an AD Connector directory, you must reset the user password in Active Directory.
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If you've integrated Amazon WorkMail with IAM Identity Center, you can choose to reset the user password. For more information, see Reset the IAM Identity Center user password for an end user in the AWS IAM Identity Center User Guide.
To reset a user password
Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/
. If necessary, change the AWS Region. In the bar at the top of the console window, open the Select a Region list and choose a Region. For more information, see Regions and endpoints in the Amazon Web Services General Reference.
In the navigation pane, choose Organizations, then choose the name of your organization.
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In the navigation pane, choose Users.
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In the list of users, select the check box next to the name of the user, and then choose Reset password.
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In the Reset Password dialog box, enter the new password, and then choose Reset.
