This guide provides documentation for AWS Wickr. For Wickr Enterprise, which is the on-premises version of Wickr, see [Enterprise Administration Guide](https://docs.aws.amazon.com/wickr/latest/enterpriseadminguide/what-is-wickr.html).

# AWS Wickr Guest users
Guest users

The Wickr guest user feature allows individual guest users to sign in to the Wickr client and collaborate with Wickr network users.

**Important**  
The guest users feature must be enabled for the Wickr network. If you are a guest user and experience difficulties communicating with users who are registered to a Wickr network, then the guest users feature might not be enabled for the Wickr network. Users who are registered to the Wickr network should get in touch with their Wickr administrator to determine if the guest users feature is enabled. Wickr administrators see [Guest users](https://docs.aws.amazon.com/wickr/latest/adminguide/guest-users.html) in the *Wickr Administration Guide*.

**Topics**
+ [

## Guest user account limitations
](#guest-user-limitations)
+ [

# Sign up for a guest account in the Wickr client
](guest-user-sign-up.md)
+ [

# Close a guest user account in the Wickr client
](close-account.md)
+ [

# Report a user in the Wickr client
](report-user.md)

## Guest user account limitations


The following limitations apply to guest user accounts:
+ Guest users can’t initiate communication with Wickr network users. Wickr network users can start communication with guest users and add guest users to direct messages, rooms, or groups to initiate a secure conversation. Guest users can share their registered email address to let Wickr network users know how to find them on Wickr.
**Note**  
Wickr network users can find guest users when writing a direct message, creating a room, or a group message. The dialog box when [writing a direct message](message-write.md), [creating a room](room-create.md), or [group message](room-create.md) allows you to search for network and guest users.
+ Guest users can't create rooms or groups. Wickr network users can create a room or group, and add guests and external users from other Wickr networks (if federation is enabled). After that, guest users can send messages in the room or group, view members, and start a direct message.
+ Guest users can’t be moderators or add members in Wickr rooms and groups.
+ Guest users can communicate with each other only when the guest users are in the same room as a network user.
+ A guest user can continue communicating in the Wickr network, only if a network user has communicated with the guest within the last 90 days.
+ Message expiration settings are limited to a maximum period of 30 days for guest users. For more information, see [ Set message expiration and burn timers](https://docs.aws.amazon.com/wickr/latest/userguide/message-timers.html).

# Sign up for a guest account in the Wickr client
Sign up account

You can sign up for a guest user account on AWS Wickr.

Complete the following procedure to sign up for Wickr as a guest user.

1. Download and install the Wickr client. For more information, see [Download and install the Wickr client](getting-started.md#accept-invitation-step1).

1. Open the Wickr client.

1. At the bottom of the sign in screen, choose **Don't have an account? Sign Up**.  
![\[The sign in page of the Wickr client.\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/guestusers-welcome.png)

1. On the **Get started with Wickr** page, choose **Create a personal guest account**.  
![\[The getting started page of the Wickr client.\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/get-started-with-wickr-page.png)

1. On the **Sign up with a new account** page, enter your first name, last name, email address, and password.

1. Choose **Sign up**.

   Wickr will send you a verification email after you sign in. You can continue to the next step in this procedure. However, be aware that the verification email can take up to 30 minutes to reach your inbox. Don't choose **Send a new link** until at least 30 minutes have passed. Keep the Wickr client open while waiting for the verification email.  
![\[Email verification dialog for AWS Wickr with options to continue or request a new link.\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/guest-user-access-email-sent.png)

1. In the Wickr verification email, choose **Verify Email**.

     
![\[Welcome message for AWS Wickr with instructions to verify email and activate guest account.\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/guest-user-access-email.png)

1. Choose **Continue** and sign in to the Wickr client.

1. The Wickr client will display your Master Recovery Key (MRK). You can use the MRK to sign in to Wickr on a different device than the one you're currently using. Save your MRK in a safe location and choose **Next**.
**Note**  
The master recovery key is blurred in the following example.  
![\[Master recovery key dialog box with explanation and checkbox for secure storage.\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/wickr-sign-in-with-sso-mrk.png)

   You should now be signed in to the Wickr client. You will receive a message from the Wickrbot showing your guest account limitations.  
![\[Wickrbot message for guest users.\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/guestuser-welcomebot.png)

   At this point, Wickr network users can add you to their conversations. However, guest user access must be enabled for their Wickr network. If you have difficulties communicating with other Wickr users in a Wickr network, those users should contact their Wickr administrator to troubleshoot the problem.

**Note**  
If you are a guest user, you can become a Wickr network user by creating a network. For more information, see [ Getting started with AWS Wickr ](https://docs.aws.amazon.com/wickr/latest/adminguide/getting-started.html) in the *AWS Wickr Administration Guide*.

# Close a guest user account in the Wickr client
Close account

You can close a guest user account on AWS Wickr.

Complete the following procedure to close a guest user account.

1. Sign in to the Wickr client. For more information, see [Sign in to the Wickr client](getting-started.md#sign-in-step2).

1. In the navigation pane, choose the menu icon (![\[Menu icon\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/icon-wickr-settings-hamburger.png)), and then choose **Support**. 

1. Choose **Close Account**.

1. In the **Close Your Account** pane that appears, choose one of the following options (optional):
   + It's missing important features
   + I need help to better use Wickr
   + I'm not satisfied with the product quality
   + I have privacy/security concerns
   + Other

1. Choose **Continue**.

1. In the **Close Your Account** pane that appears, choose **Close Account**.

1. In the next **Close Your Account** pane that appears, enter your password in the text field.

1. Choose **Sign in**.

1. In the pop up window, choose **Close Account**.

# Report a user in the Wickr client
Report user

If you encounter any behavior that violates our [Terms of Service](https://wickr.com/terms/) we ask that you report it to us.

Complete the following procedure to report a user.

1. Sign in to the Wickr client. For more information, see [Sign in to the Wickr client](getting-started.md#sign-in-step2).

1. In the navigation pane, find and select the name of the user who you want to report.

1. Select the information icon (![\[Information icon\]](http://docs.aws.amazon.com/wickr/latest/userguide/images/icon-wickr-user-information.png)) in the message window to view contact details.

1. In the **Contact Details** pane, choose **Report** to report the user.

1. In the **Why are you reporting this?** pane, choose one of the following options:
   + Spam/fraud
   + Child exploitation/abuse
   + Harassment/bullying/threats
   + Pretending to be someone else
   + Other

1. In the **New Message** window, you can provide additional information about your report a user request by emailing [Wickr Abuse](mailto:wickr-abuse@amazon.com).