This guide documents the new AWS Wickr administration console, released on March 13, 2025. For documentation on the classic version of the AWS Wickr administration console, see [Classic Administration Guide](https://docs.aws.amazon.com/wickr/latest/adminguide-classic/what-is-wickr.html).

# Troubleshooting AWS Wickr identity and access
Troubleshooting

Use the following information to help you diagnose and fix common issues that you might encounter when working with Wickr and IAM.

**Topics**
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## I am not authorized to perform an administrative action in the AWS Management Console for Wickr
](#security_iam_troubleshoot-no-permissions)

## I am not authorized to perform an administrative action in the AWS Management Console for Wickr


If the AWS Management Console for Wickr tells you that you're not authorized to perform an action, then you must contact your administrator for assistance. Your administrator is the person that provided you with your sign-in credentials.

The following example error occurs when the `mateojackson` IAM user tries to use the AWS Management Console for Wickr to create, manage, or view Wickr networks in the AWS Management Console for Wickr but does not have the `wickr:CreateAdminSession` and `wickr:ListNetworks` permissions.

```
User: arn:aws:iam::123456789012:user/mateojackson is not authorized to perform: wickr:ListNetworks
```

In this case, Mateo asks his administrator to update his policies to allow him to access the AWS Management Console for Wickr using the `wickr:CreateAdminSession` and `wickr:ListNetworks` actions. For more information, see [Identity-based policy examples for AWS Wickr](security_iam_id-based-policy-examples.md) and [AWS managed policy: AWSWickrFullAccess](security-iam-awsmanpol.md#security-iam-awsmanpol-AWSWickrFullAccess).