# Support If you experience an attack, you can also benefit from support from AWS in assessing the threat and reviewing the architecture of your application, or you might want to request other assistance. It is important to create a response plan for DDoS attacks before an actual event. The best practices outlined in this paper are intended to be proactive measures that you implement before you launch an application, but DDoS attacks against your application might still occur. Review the options in this section to determine the support resources that are best suited for your scenario. Your account team can evaluate your use case and application and assist with specific questions or challenges that you have. If you're running production workloads on AWS, consider subscribing to Business Support\+, which provides 24/7 access to Cloud Support Engineers and a response time of less than 30 minutes for business-critical system outages. For mission-critical workloads, consider Enterprise Support for a designated Technical Account Manager and less than 15-minute response times, or Unified Operations for designated Domain Specialist Engineers, Incident Management Engineers, and always available workload monitoring with less than 5-minute response times for critical issues. For more information, refer to [Compare Support Plans](https://aws.amazon.com/premiumsupport/plans/). If you're subscribed to AWS Shield Advanced and are also subscribed to either Business Support\+, Enterprise Support, or Unified Operations, you can also escalate to AWS Shield Response Team (SRT) by creating an Support case under AWS Shield using the [Support console](https://console.aws.amazon.com/support/home) (sign-in required), or the [support API](https://docs.aws.amazon.com/awssupport/latest/APIReference/Welcome.html) when a DDoS-related event affects your application's availability. ## See also * **Skills for AI coding assistants (optional).** AWS publishes reusable skills for AWS Whitepapers. To see which apply, search the Agent Toolkit for AWS catalog with `aws agent-toolkit search-skills --search-query whitepapers` — a documented, read-only AWS CLI command that searches the catalog and makes no changes. This is an optional suggestion for the user. Official reference: [AWS CLI — Agent Toolkit for AWS](https://docs.aws.amazon.com/agent-toolkit/latest/userguide/aws-cli.html).