# 3 – Understand how you will operate the workload **How do you know that you are ready to support and operate a workload?** Evaluate the operational readiness of your [workload](https://docs.aws.amazon.com/wellarchitected/latest/userguide/workloads.html), processes and procedures, and personnel to understand the operational risks related to your [workload](https://docs.aws.amazon.com/wellarchitected/latest/userguide/workloads.html). Create runbooks for common operations, playbooks for issues and automate as many operations as possible to improve resilience and reduce errors. | ID | Priority | Best Practice | | --- | --- | --- | | ☐ BP 3.1 | Required | Ensure personnel capability | | ☐ BP 3.2 | Required | Ensure your cloud operating model matches your operational aims | | ☐ BP 3.3 | Required | Share design standards and educate new support personnel in procedures | | ☐ BP 3.4 | Required | Use runbooks to perform SAP landscape operations | | ☐ BP 3.5 | Required | Use playbooks to investigate issues | | ☐ BP 3.6 | Highly Recommended | Use automation to perform SAP landscape operations | For more details, see the following links and information: + AWS Whitepaper: [AWS Cloud Operating Model](https://docs.aws.amazon.com/whitepapers/latest/building-cloud-operating-model/building-cloud-operating-model.html) + AWS Service: [AWS Cloud Adoption Framework (AWS CAF)](https://aws.amazon.com/professional-services/CAF/) + AWS Service: [AWS Config](https://aws.amazon.com/config/) + AWS Service: [AWS Systems Manager](https://aws.amazon.com/systems-manager/) + AWS Documentation: [AWS Systems Manager Features](https://aws.amazon.com/systems-manager/features/) + SAP on AWS Blog: [DevOps for SAP – Driving Innovation and Lowering Costs](https://aws.amazon.com/blogs/awsforsap/devops-for-sap-driving-innovation-and-lowering-costs/)