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Best Practice 3.4 – Use runbooks to perform SAP landscape operations - SAP Lens

Best Practice 3.4 – Use runbooks to perform SAP landscape operations

Runbooks are documented procedures to achieve specific outcomes. Enable consistent and prompt responses to well-understood events by documenting procedures in runbooks. Understand common SAP operations that are run and create specific, versioned documentation with a review cycle.

Suggestion 3.4.1 - Create specific runbooks for SAP security operations

Consider creating runbooks for common SAP security operations:

  • User provisioning and identity management

  • Firefighter access

  • Authorization changes

  • Security and authorization audits

  • Encryption key rotation

  • TLS certificate management

Suggestion 3.4.2 - Create specific runbooks for SAP scaling and performance operations

Consider creating runbooks for common scaling and performance operations:

  • Disk volume re-sizing

  • Horizontal and vertical scaling of SAP application servers

  • Re-sizing of database server

  • Addition or removal of servers from load balancing

Suggestion 3.4.3 - Create specific runbooks for SAP operations during faults

Consider creating runbooks for operations during faults:

  • System restarts and order of restarting systems

  • SAP backups and restores

  • Cluster failover

  • Storage failure

  • Critical interface restarts and replays

  • DNS and network routing changes

  • Ransomware recovery

Suggestion 3.4.4 - Create specific runbooks for SAP maintenance operations

Consider creating runbooks for maintenance operations:

  • Starting and stopping SAP

  • Refreshing / System Copy of SAP

  • Daily health checks

  • Error management / ABAP dumps

  • Patching SAP application, operating system, and database

  • Log rotation, clean up, and archival

Consider database and application log and trace files cleanups for your SAP environment, for example, SAP Note: 2399996 - Automating SAP HANA Cleanup [Requires SAP Portal Access]