# Best Practice 3.3 – Share design standards and educate new support personnel in procedures
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Share existing best practices, design standards, checklists, operating procedures, and governance requirements across teams. Ensure all teams are aware of support procedures across all components of your SAP workload.

 **Suggestion 3.3.1 - Share existing best practices, design standards, checklists, operating procedures, and guidance and governance requirements across teams to reduce complexity and maximize the benefits from development efforts** 

 **Suggestion 3.3.2 - Ensure that procedures exist to request changes, additions, and exceptions to design standards to support continual improvement and innovation** 

 **Suggestion 3.3.3 - Ensure that teams are aware of published content so that they can limit rework and wasted effort** 

 **Suggestion 3.3.4 - Ensure that teams know how to log support calls for different components of your SAP workload** 

 Who provides support for your operating system, database, and SAP application? For example, understand whether AWS or your operating system vendor would provide support directly for clustering or patching issues. In the case of EC2-inclusive operating system licenses, AWS provides this support directly. 
+  AWS Documentation: [How to log a case with AWS Support](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) 
+  AWS Documentation: [AWS Support](https://aws.amazon.com/premiumsupport/) 
+  SAP Note: [1656250 - SAP on AWS: Support prerequisites](https://launchpad.support.sap.com/#/notes/1656250) [Requires SAP Portal Access]