GAMESEC07-BP01 Implement an incident response plan to handle bad actors and abusive behavior

Create a plan of action for responding to bad actors and abusive behavior in your game.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

Consider factors such as when to temporarily suspend or permanently ban players and how long to disable credentials for temporarily suspended players.

Customer example

AnyCompany Games creates a tiered incident response system in which minor infractions like inappropriate chat messages result in automatic 24-hour account suspensions, while more severe violations such as cheating or harassment trigger immediate 7-day suspensions with mandatory review by human moderators.

Additionally, AnyCompany Games establishes escalation procedures in which repeat offenders face progressively longer suspensions. They create appeal processes that allow falsely flagged players to contest automated actions while maintaining security through identity verification requirements.