EUCPERF07-BP01 Conduct realistic end-to-end testing aligned with organizational objectives

When planning to conduct testing, consider how your users interact with the EUC service and on an everyday basis. Create tests that align with the primary use of the service initially and expand to edge cases over time or in response to incidents to verify that they do not arise in future iterations of the service.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

Conduct tests that align with the expected use of the service. Work backwards from organizational objectives to conduct realistic tests. For example, consider any use case where remote users process invoices in an accounting application. Key metrics may include the number of invoices that each user processes per hour and their accuracy. A realistic test would include experienced application users processing actual invoices, using representative client devices under typical network conditions.