EUCOPS17-BP01 Provide time and resources for your teams to keep up to date with changes and feature updates - End User Computing (EUC) Lens
Implementation guidance

EUCOPS17-BP01 Provide time and resources for your teams to keep up to date with changes and feature updates

Provide ongoing training to keep key personnel up to date with changes that are occurring in the industry and specifically in their domain of expertise.

Level of risk exposed if this best practice is not established: Medium

Implementation guidance

Take advantage of new and improved capabilities of Amazon WorkSpaces and WorkSpaces Applications services and deploy new updates to deliver incremental features and performance for your desktops and applications delivered by those services. Staying up to date is key to deliver business outcomes that provide a competitive advantage.

Perform periodic reviews of new service capabilities and improvements in desktop and application delivery to maximize your investment.

You can continually improve service for Amazon WorkSpaces and WorkSpaces Applications in many ways, including:

  • New features: Identify, test, and implement new service features that provide added value in order to deliver incremental end user and customer benefits, sometimes at zero cost. Follow the AWS Desktop and Application Streaming Blog to stay updated on the latest developments in this area.

    Patching: Regularly apply operating system patches, hotfixes, and important updates to both the operating system and applications to avoid known issues and vulnerabilities, which helps you avoid costly service outages.

  • Performance: Periodically review performance logs to scale your environment cost effectively and maintain a compelling user or customer experience.

  • Service review: Periodically review all support tickets related to the AWS EUC deployment to understand root cause and identify problem trends, helping you avoid future outages and associated costs.

  • Change management: Involve your AWS EUC team in the change board for all dependent technology areas (such as compute, storage, networking, and security). Provide visibility of changes in other technology domains to guide and inform improvements in the delivery of desktops and applications.

  • Industry awareness: Attend key EUC industry events to identify new industry trends and partners who provide added value. The opportunity to attend industry events is also an opportunity to meet other users of AWS EUC services and learn from their valuable experiences.

  • Expert roundtables: Promote the use of and participation in regular expert roundtables where technology teams can present improvements and advances across diverse areas of expertise. This helps the EUC team identify where they can apply improvements in other areas to improve AWS EUC service delivery.