EUCOPS13-BP01 Perform regular service reviews to identify significant trends in performance, scalability, and availability

Perform regular reviews of service performance and capabilities to maintain visibility of key issues and focus on service improvement and readiness.

Level of risk exposed if this best practice is not established: High

Implementation guidance

While real-time monitoring and alerting is essential in meeting business and technical SLAs with internal and external customers, performing periodic review of logfile and monitoring data can help to identify problem trends and to put in place remediation steps to avoid future outages.

Along with incumbent monitoring tools, you can use Amazon CloudWatch and Amazon Kinesis to centrally store data to use for retrospective performance and systems health analysis.