EUCOPS03-BP01 Identify the business goals and success criteria for your EUC project

Verify that the deployment of the selected AWS EUC services addresses the needs of both internal and external customers. For example, does the feature set of the selected AWS EUC technology stack meet the requirements of all user personas identified as part of the proposed project? Both employees, business partners, and external customers could be affected.

While adopting AWS EUC services to take advantage of a service oriented, pay as you go cost model has financial benefits, be sure that you understand the technological impact of this approach for both internal and external customers.

Level of risk exposed if this best practice is not established: Low

Implementation guidance

Most organizations have personas that benefit from a deployment of or migration to a cloud-hosted EUC service. While the business problems being solved may be clear, such as cost reduction, increased agility and resilience, or global reach, it is also important to evaluate whether the AWS EUC services being deployed meet the requirements of each user persona.

Create a matrix of user personas that captures each unique set of hardware and software requirements, accessibility options, and access requirements, highlighting where technology limitations may need to be considered to accommodate other benefits.