EUCCOST03-BP02 Use a self-service portal to request your ITSM
Instead of enabling self-service capabilities for your users, use a self-service portal to allow users to request resources, or enable workflow-based request for EUC resources with your ITSM. This gives you better control and limits the exposure to unforeseen cost increases.
Level of risk exposed if this best practice is not established: Low
Implementation guidance
Consider implementing a self-service portal to request
WorkSpaces or changes to your existing WorkSpaces, like
running mode, bundle, or storage. A self-service portal can
allow your users to provision and terminate their EUC services
as required. For an example for Amazon WorkSpaces, see
Creating
a self-service portal for Amazon WorkSpaces end users
Additionally, consider using your ITSM solution to enable
workflow-based requests for new WorkSpaces or changes to
existing WorkSpaces, like running mode, bundle, or storage.
For examples of integrating with ServiceNow, see
How
to enable self-service Amazon WorkSpaces by using Service Catalog Connector for ServiceNow
