**Introducing a new console experience for AWS WAF**

You can now use the updated experience to access AWS WAF functionality anywhere in the console. For more details, see [Working with the console](https://docs.aws.amazon.com/waf/latest/developerguide/working-with-console.html). 

# Contacting the SRT for help with a suspected DDoS event
<a name="ddos-srt-contacting"></a>

You can contact the SRT in one of the following ways: 

**Support case**  
You can open a case under **AWS Shield** in the **AWS Support Center** console. 

For guidance on creating a support case, see [AWS Support Center](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html). 

Select the severity appropriate to your situation and provide your contact details. In the description, provide as much detail as possible. Provide information about any protected resources that you think might be affected, and the current state of your end-user experience. For example, if your user experience is degraded or parts of your application are currently unavailable, provide that information.
+ **For suspected DDoS attacks** – If the availability or performance of your application is currently affected by a possible DDoS attack, choose the following severity and contact options: 
  + For severity, choose the highest severity available for your support plan:
    + For Business support this is **Production system down: < 1 hour**. 
    + For Enterprise support this is **Business-critical system down: < 15 minutes**. 
  + For contact option, select either **Phone** or **Chat** and provide your details. Using a live contact method provides the fastest response.

**Proactive engagement**  
With AWS Shield Advanced proactive engagement, the SRT contacts you directly if the Amazon Route 53 health check associated with your protected resource becomes unhealthy during a detected event. For more information about this option, see [Setting up proactive engagement for the SRT to contact you directly](ddos-srt-proactive-engagement.md).