• The AWS Systems Manager CloudWatch Dashboard will no longer be available after April 30, 2026. Customers can continue to use Amazon CloudWatch console to view, create, and manage their Amazon CloudWatch dashboards, just as they do today. For more information, see [Amazon CloudWatch Dashboard documentation](https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/CloudWatch_Dashboards.html). 

# Creating an incident for an OpsItem
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Use the following procedure to manually create an incident for an OpsItem to track and manage it in AWS Systems Manager Incident Manager, which is a tool in AWS Systems Manager. An *incident* is any unplanned interruption or reduction in quality of services. For more information about Incident Manager, see [Integrate OpsCenter with other AWS services](OpsCenter-applications-that-integrate.md).

**To manually create an incident for an OpsItem**

1. Open the AWS Systems Manager console at [https://console.aws.amazon.com/systems-manager/](https://console.aws.amazon.com/systems-manager/).

1. In the navigation pane, choose **OpsCenter**.

1. If Incident Manager created an OpsItem for you, choose it and go to step 5. If not, choose **Create OpsItem** and complete the form. If you don't see this button, choose the **OpsItems** tab, and then choose **Create OpsItem**.

1. If you created an OpsItem, open it.

1. Choose **Start Incident**.

1. For **Response plan**, choose the Incident Manager response plan that you want to assign to this incident.

1. (Optional) For **Title**, enter a descriptive name to help other team members understand the nature of the incident. If you don't enter a new title, OpsCenter creates the OpsItem and the corresponding incident in Incident Manager using the title in the response plan.

1. (Optional) For **Incident impact**, choose an impact level for this incident. If you don't choose an impact level, OpsCenter creates the OpsItem and the corresponding incident in Incident Manager using the impact level in the response plan.

1. Choose **Start**.