# Troubleshooting
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If these instructions don’t address your issue, [Contact AWS Support](contact-aws-support.md) provides instructions for opening an AWS Support case for this solution. 

 The email address you provided when deploying this solution receives notifications both when MediaConvert jobs complete successfully and when they fail. The email address also receives notifications about errors that might have occurred while trying to submit a job or process the output from a job. 

 If you're notified about a MediaConvert job failure, complete the following steps. 

1.  From the main account where the solution is deployed, sign in to the [AWS Elemental MediaConvert console](https://console.aws.amazon.com/mediaconvert/). 

1.  In the navigation pane, select **Jobs**. 

1.  Select the job ID of the job that failed. 

1.  On the **Job Summary** page, review the **Overview** section for an error message with more information on why the job failed. On this page, you can also find MediaConvert [error codes](https://docs.aws.amazon.com/mediaconvert/latest/ug/mediaconvert_error_codes.html) for details on how to address the issue. 

 If the error is not a MediaConvert job failure, possibly one of the two Lambda functions, `job_submit` or `job_complete`, encountered an error. The email you received has an **ErrorDetails** link that takes you directly to the CloudWatch logs generated by the failed function. The logs have additional details on why it failed. 

**Note**  
 When overriding the sample `job-settings.json`, we recommend exporting job settings from a MediaConvert job that's successfully completed. Incorrect encoding settings will result in the `job_submit` Lambda function to fail.