# Problem: Suspended account causing enrollment or environment validation failure
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After you suspend accounts from your AWS Organization, the solution environment validation feature still attempts to enroll and validate these suspended accounts in the **Prepare** stage unless you contain them within an ignored OU. You will receive a [Core pipeline error](problem-core-pipeline-failure.md) until you complete the following resolution steps.

## Resolution
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Follow the steps in [Closing an account](performing-administrator-tasks.md#closing-an-account). The solution then ignores the suspended account.

### For AWS Control Tower-based environments
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If you run the Core pipeline before ignoring the account, the account might have a tainted Account Factory product associated with it. Use the following procedure to remove that resource:

1. Follow the steps in [Closing an account](performing-administrator-tasks.md#closing-an-account).

1. Sign in to the [Service Catalog console](https://us-east-1.console.aws.amazon.com/servicecatalog) from your Management account.

1. Select **Provisioned products** from the navigation menu.

1. Choose **Account** in the **Access Filter** drop-down menu.

1. Select the Control Tower Account Factory product that failed provisioning. From the drop-down menu, select **Terminate**.