Monitoring AWS End User Messaging Social with Amazon CloudWatch - AWS End User Messaging Social

Monitoring AWS End User Messaging Social with Amazon CloudWatch

You can monitor AWS End User Messaging Social using CloudWatch, which collects raw data and processes it into readable, near real-time metrics. These statistics are kept for 15 months, so that you can access historical information and gain a better perspective on how your web application or service is performing. You can also set alarms that watch for certain thresholds, and send notifications or take actions when those thresholds are met. For more information, see the Amazon CloudWatch User Guide.

For AWS End User Messaging Social, you might want to watch for WhatsAppMessageFeeCount, and also watch WhatsAppConversationFeeCount and trigger an alarm when a spend threshold has been reached.

Note

Before you can use the CloudWatch metrics you must create a service-link role.

The following tables list the metrics and dimensions that AWS End User Messaging Social exports to the AWS/SocialMessaging namespace.

Metric Unit Description
WhatsAppConversationFeeCount Count The count of WhatsApp conversation fees
WhatsAppMessageFeeCount Count The count of WhatsApp message fees
MetaTemplateMessageFeeCount Count The count of Meta template message fees
Note

The WhatsAppConversationFeeCount metric is unavailable starting on July 1, 2025.

Dimension Description
MessageFeeType Valid fee types are Standard
DestinationCountryCode The two letter ISO code for the country
WhatsAppPhoneNumberArn The arn of the phone number
MetaTemplateMessageFeeType Valid fee types are regular, free_customer_service, free_entry_point
MetaTemplateMessageFeeCategory Valid fee categories are service, marketing, utility, authentication, authentication_international
ConversationFeeType Valid fee categories are service, marketing, utility, authentication, authentication_international
Note

The ConversationFeeType dimention is unavailable starting on July 1, 2025.