Monitoring AWS End User Messaging Social with Amazon CloudWatch
You can monitor AWS End User Messaging Social using CloudWatch, which collects raw data and processes it into readable, near real-time metrics. These statistics are kept for 15 months, so that you can access historical information and gain a better perspective on how your web application or service is performing. You can also set alarms that watch for certain thresholds, and send notifications or take actions when those thresholds are met. For more information, see the Amazon CloudWatch User Guide.
For AWS End User Messaging Social, you might want to watch for WhatsAppMessageFeeCount, and
also watch WhatsAppConversationFeeCount and trigger an alarm when a spend threshold has been reached.
Note
Before you can use the CloudWatch metrics you must create a service-link role.
The following tables list the metrics and dimensions that AWS End User Messaging Social exports to the AWS/SocialMessaging namespace.
| Metric | Unit | Description |
|---|---|---|
| WhatsAppConversationFeeCount | Count | The count of WhatsApp conversation fees |
| WhatsAppMessageFeeCount | Count | The count of WhatsApp message fees |
| MetaTemplateMessageFeeCount | Count | The count of Meta template message fees |
Note
The WhatsAppConversationFeeCount metric is unavailable starting on July 1, 2025.
| Dimension | Description |
|---|---|
| MessageFeeType | Valid fee types are Standard |
| DestinationCountryCode | The two letter ISO code for the country |
| WhatsAppPhoneNumberArn | The arn of the phone number |
| MetaTemplateMessageFeeType | Valid fee types are regular, free_customer_service, free_entry_point |
| MetaTemplateMessageFeeCategory | Valid fee categories are service, marketing, utility, authentication, authentication_international |
| ConversationFeeType | Valid fee categories are service, marketing, utility, authentication, authentication_international |
Note
The ConversationFeeType dimention is unavailable starting on July 1, 2025.
