Effective November 7, 2025, AWS Snowball Edge will only be available to existing customers. If you would like to use AWS Snowball Edge,
sign up prior to that date. New customers should explore AWS DataSync
Configuring and using the Snowball Edge Client
The Snowball Edge Client is a command-line interface (CLI) tool from AWS that you can use to work with a Snowball Edge or a cluster of Snowball Edge. You can use the client to unlock a Snowball Edge or cluster of devices, set up Snowball Edge, start and stop services on devices, and transfer data to or from devices. The Snowball Edge client is compatible with computers running on Linux, macOS, and Windows operating systems.
Topics
Downloading and installing the Snowball Edge Client
You can download the Snowball Edge Client from
AWS Snowball Edge Resources
Install and configure the client according to the instructions below.
Configuring a profile for the Snowball Edge Client
Every time you run a command for the Snowball Edge Client, you provide your
manifest file, unlock code, and the IP address of the Snowball Edge. Instead of providing these each time you run a command, you can use the configure command to
store the path to the manifest file, the 29-character unlock code, and the endpoint (the IP address of the Snowball Edge) as a
profile. After configuration, you can use Snowball Edge Client commands
without having to manually enter these values for each command by including the profile name with the command. After you
configure the Snowball Edge Client, the information is saved in a plaintext JSON
format to . Make sure your environment is configured to allow you to create this file. home
directory/.aws/snowball/config/snowball-edge.config
Important
Anyone who can access the configuration file can access the data on your Snowball Edge devices or clusters. Managing local access control for this file is one of your administrative responsibilities.
You can also use AWS OpsHub to create a profile. Profiles created in AWS OpsHub are available to use with the Snowball Edge Client and profiles created in AWS OpsHub are available to use with the Snowball Edge Client. For more information, see Managing profiles.
To create a profile
Enter the command in the command line interface for your operating system. The value of the
profile-nameparameter is the name of the profile. You will provide it in the future when running Snowball Edge Client commands.snowballEdge configure --profileprofile-nameThe Snowball Edge Client will prompt you for each parameter. When prompted, enter the information for your environment and the Snowball Edge.
Note
The value of the
endpointparameter is the IP address of the Snowball Edge, prefaced byhttps://. You can locate the IP address for the Snowball Edge device on the LCD screen on the front of the device.Example output of
configurecommandConfiguration will stored at home directory\.aws\snowball\config\snowball-edge.config Snowball Edge Manifest Path:/Path/to/manifest/fileUnlock Code:29 character unlock codeDefault Endpoint:https://192.0.2.0The Snowball Edge Client will check that the unlock code is correct for the manifest file. If they do not match, the command stops and does not create the profile. Check the unlock code and manifest file and run the command again.
To use the profile, include --profile profile-name after the command syntax.
If you are using multiple, standalone Snowball Edge, you can create a profile for each. To create another profile, run the configure command again, provide a different value for the --profile prameter, and provide the information for another device.
Example snowball-edge.config file
This example shows a profile file containing three
profiles—SnowDevice1profile,
SnowDevice2profile, and SnowDevice3profile.
{"version":1,"profiles": { "SnowDevice1profile": { "name":"SnowDevice1profile", "jobId":"JID12345678-136f-45b4-b5c2-847db8adc749", "unlockCode":"db223-12345-dbe46-44557-c7cc2", "manifestPath":"C:\\Users\\Administrator\\.aws\\ops-hub\\manifest\\JID12345678-136f-45b4-b5c2-847db8adc749_manifest-1670622989203.bin", "defaultEndpoint":"https://10.16.0.1", "isCluster":false, "deviceIps":[] }, }, "SnowDevice2profile": { "name":"SnowDevice2profile", "jobId":"JID12345678-fdb2-436a-a4ff-7c510dec1bae", "unlockCode":"b893b-54321-0f65c-6c5e1-7f748", "manifestPath":"C:\\Users\\Administrator\\.aws\\ops-hub\\manifest\\JID12345678-fdb2-436a-a4ff-7c510dec1bae_manifest-1670623746908.bin", "defaultEndpoint":"https://10.16.0.2", "isCluster":false, "deviceIps":[] }, "SnowDevice3profile": { "name":"SnowDevice3profile", "jobId":"JID12345678-c384-4a5e-becd-ab5f38888463", "unlockCode":"64c89-13524-4d054-13d93-c1b80", "manifestPath":"C:\\Users\\Administrator\\.aws\\ops-hub\\manifest\\JID12345678-c384-4a5e-becd-ab5f38888463_manifest-1670623999136.bin", "defaultEndpoint":"https://10.16.0.3", "isCluster":false, "deviceIps":[] } }
To edit or delete profiles, edit the profile file in a text editor.
To edit a profile
-
In a text editor, open
snowball-edge.configfrom.home directory\.aws\snowball\configNote
Make sure your environment is configured to allow you to access to read and write this file.
-
Edit the file as necessary. For example, to change the IP address of the Snowball Edge associated with the profile, change the
defaultEndpointentry. -
Save and close the file.
To delete a profile
-
Using a text editor, open
snowball-edge.configfrom.home directory\.aws\snowball\configNote
Make sure your environment is configured to allow you to access to read and write this file.
-
Delete the line that contains the profile name, the curly brackets
{}that follow the profile name, and the contents within the those brackets. -
Save and close the file.
Finding Snowball Edge client version
Use the version command to see the version of the Snowball Edge command line interface (CLI) client.
Usage
snowballEdge version
Example output
Snowball Edge client version: 1.2.0 Build 661
Getting credentials for a Snowball Edge
Using the snowballEdge list-access-keys and snowballEdge
get-secret-access-key commands, you can get the credentials of the admin
user of your AWS account on Snowball Edge. You can use these credentials to
create AWS Identity and Access Management (IAM users) and roles, and to authenticate your requests when
using the AWS CLI or with an AWS SDK. These credentials are only associated with an
individual job for Snowball Edge, and you can use them only on the device or
cluster of devices. The device or devices don't have any IAM permissions in the
AWS Cloud.
Note
If you're using the AWS CLI with the Snowball Edge, you must use these credentials when you configure the CLI. For information about configuring credentials for the AWS CLI, see Configuring the AWS CLI in the AWS Command Line Interface User Guide.
Usage (configured Snowball Edge client)
snowballEdge list-access-keys
Example Output
{ "AccessKeyIds" : [ "AKIAIOSFODNN7EXAMPLE" ] }
Usage (configured Snowball Edge client)
snowballEdge get-secret-access-key --access-key-idAccess Key
Example Output
[snowballEdge] aws_access_key_id = AKIAIOSFODNN7EXAMPLE aws_secret_access_key = wJalrXUtnFEMI/K7MDENG/bPxRfiCYEXAMPLEKEY
Starting a service on a Snowball Edge
Snowball Edge devices support multiple services. These
include compute instances, the Network File System (NFS) interface, Snowball Edge Device Management, and AWS IoT Greengrass. The Amazon S3 adapter service, Amazon EC2, AWS STS, and IAM are started by
default and can't be stopped or restarted. However,
the NFS interface, Snowball Edge Device Management, and AWS IoT Greengrass can be started by using its service ID with the start-service
command. To get the service ID for each service, you can use the list-services command.
Before you run this command, create a single virtual network interface to bind to the service that you're starting. For more information, see Creating a Virtual Network Interface on a Snowball Edge.
snowballEdge start-service --service-idservice_id--virtual-network-interface-arnsvirtual-network-interface-arn--profileprofile-name
Example output of start-service command
Starting the AWS service on your Snowball Edge. You can determine the status of the AWS service using the describe-service command.
Stopping a service on a Snowball Edge
To stop a service running on a Snowball Edge, you can use the
stop-service command.
The Amazon S3 adapter, Amazon EC2, AWS STS, and IAM services cannot be stopped.
Warning
Data loss can occur if the Network File System (NFS) service is stopped before remaining buffered data is written to the device. For more information on using the NFS service, see Managing the NFS interface on Snowball Edge.
Note
Stopping the Amazon S3 compatible storage on Snowball Edge service disables access to the data stored in your S3 buckets on the device or cluster. Access is restored when the Amazon S3 compatible storage on Snowball Edge is started again. For devices enabled with Amazon S3 compatible storage on Snowball Edge, it is recommended to start the service after the Snowball Edge device is powered up. See Setting up Snowball Edge in this guide.
snowballEdge stop-service --service-idservice_id--profileprofile-name
Example output of stop-service command
Stopping the AWS service on your Snowball Edge. You can determine the status of the AWS service using the describe-service command.
Viewing and downloading logs from Snowball Edge
When you transfer data between your on-premises data center and a Snowball Edge, logs are automatically generated. If you encounter unexpected errors during data transfer to the device, you can use the following commands to save a copy of the logs to your local server.
There are three commands related to logs:
-
list-logs– Returns a list of logs in JSON format. This list reports the size of the logs in bytes, the ARN for the logs, the service ID for the logs, and the type of logs.Usage
snowballEdge list-logs --profileprofile-nameExample output of the
list-logscommand{ "Logs" : [ { "LogArn" : "arn:aws:snowball-device:::log/s3-storage-JIEXAMPLE2f-1234-4953-a7c4-dfEXAMPLE709", "LogType" : "SUPPORT", "ServiceId" : "s3", "EstimatedSizeBytes" : 53132614 }, { "LogArn" : "arn:aws:snowball-device:::log/fileinterface-JIDEXAMPLEf-1234-4953-a7c4-dfEXAMPLE709", "LogType" : "CUSTOMER", "ServiceId" : "fileinterface", "EstimatedSizeBytes" : 4446 }] } -
get-log– Downloads a copy of a specific log from the Snowball Edge to your device at a specified path.CUSTOMERlogs are saved in the.zipformat, and you can extract this type of log to view its contents.SUPPORTlogs are encrypted and can only be read by AWS Support. You have the option of specifying a name and a path for the log.Usage
snowballEdge get-log --log-arn arn:aws:snowball-device:::log/fileinterface-JIDEXAMPLEf-1234-4953-a7c4-dfEXAMPLE709 --profileprofile-nameExample output of
get-logcommandLogs are being saved to download/path/snowball-edge-logs-1515EXAMPLE88.bin -
get-support-logs– Downloads a copy of all theSUPPORTtype of logs from the Snowball Edge to your service at a specified path.Usage
snowballEdge get-support-logs --profileprofile-nameExample output of
get-support-logscommandLogs are being saved to download/path/snowball-edge-logs-1515716135711.bin
Important
CUSTOMER type might contain sensitive information about your own
data. To protect this potentially sensitive information, we strongly suggest
that you delete these logs once you're done with them.
Viewing status of a Snowball Edge
You can determine the status and general health of Snowball Edge
with the describe-device command.
snowballEdge describe-device --profileprofile-name
Example output of describe-device command
{ "DeviceId": "JID-EXAMPLE12345-123-456-7-890", "UnlockStatus": { "State": "UNLOCKED" }, "ActiveNetworkInterface": { "IpAddress": "192.0.2.0" }, "PhysicalNetworkInterfaces": [ { "PhysicalNetworkInterfaceId": "s.ni-EXAMPLEd9ecbf03e3", "PhysicalConnectorType": "RJ45", "IpAddressAssignment": "STATIC", "IpAddress": "0.0.0.0", "Netmask": "0.0.0.0", "DefaultGateway": "192.0.2.1", "MacAddress": "EX:AM:PL:E0:12:34" }, { "PhysicalNetworkInterfaceId": "s.ni-EXAMPLE4c3840068f", "PhysicalConnectorType": "QSFP", "IpAddressAssignment": "STATIC", "IpAddress": "0.0.0.0", "Netmask": "0.0.0.0", "DefaultGateway": "192.0.2.2", "MacAddress": "EX:AM:PL:E0:56:78" }, { "PhysicalNetworkInterfaceId": "s.ni-EXAMPLE0a3a6499fd", "PhysicalConnectorType": "SFP_PLUS", "IpAddressAssignment": "DHCP", "IpAddress": "192.168.1.231", "Netmask": "255.255.255.0", "DefaultGateway": "192.0.2.3", "MacAddress": "EX:AM:PL:E0:90:12" } ] }
Vieiwing status of services running on Snowball Edge
You can determine the status and general health of the services running on
Snowball Edge devices with the describe-service command. You can
first run the list-services command to see what services are
running.
-
list-servicesUsage
snowballEdge list-services --profileprofile-nameExample output of
list-servicescommand{ "ServiceIds" : [ "greengrass", "fileinterface", "s3", "ec2", "s3-snow" ] } -
describe-serviceThis command returns a status value for a service. It also includes state information that might be helpful in resolving issues you encounter with the service. Those states are as follows.
-
ACTIVE– The service is running and available for use. -
ACTIVATING– The service is starting up, but it is not yet available for use. -
DEACTIVATING– The service is in the process of shutting down. -
DEGRADED– For Amazon S3 compatible storage on Snowball Edge, this status indicates one or more disks or devices in cluster is down. The Amazon S3 compatible storage on Snowball Edge service is running uninterrupted, but you should recover or replace the affected device before the cluster quorum is lost to minimize the risk of lost data. See Clustering overview in this guide. -
INACTIVE– The service is not running and is not available for use.
Usage
snowballEdge describe-service --service-idservice-id--profileprofile-nameExample output of
describe-servicecommand{ "ServiceId": "s3", "Status": { "State": "ACTIVE" }, "Storage": { "TotalSpaceBytes": 99608745492480, "FreeSpaceBytes": 99608744468480 }, "Endpoints": [ { "Protocol": "http", "Port": 8080, "Host": "192.0.2.0" }, { "Protocol": "https", "Port": 8443, "Host": "192.0.2.0", "CertificateAssociation": { "CertificateArn": "arn:aws:snowball-device:::certificate/6d955EXAMPLEdb71798146EXAMPLE3f0" } } ] }Example Amazon S3 compatible storage on Snowball Edge service output
The
describe-servicecommand provides the following output for thes3-snowvalue of theservice-idparameter.{ "ServiceId" : "s3-snow", "Autostart" : false, "Status" : { "State" : "ACTIVE" }, "ServiceCapacities" : [ { "Name" : "S3 Storage", "Unit" : "Byte", "Used" : 640303104, "Available" : 219571981512 } ], "Endpoints" : [ { "Protocol" : "https", "Port" : 443, "Host" : "10.0.2.123", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow bucket API endpoint", "DeviceId" : "JID6ebd4c50-c3a1-4b16-b32c-b254f9b7f2dc", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.3.202", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow object API endpoint", "DeviceId" : "JID6ebd4c50-c3a1-4b16-b32c-b254f9b7f2dc", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.3.63", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow bucket API endpoint", "DeviceId" : "JID2a1e0deb-38b1-41f8-b904-a396c62da70d", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.2.243", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow object API endpoint", "DeviceId" : "JID2a1e0deb-38b1-41f8-b904-a396c62da70d", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.2.220", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow bucket API endpoint", "DeviceId" : "JIDcc45fa8f-b994-4ada-a821-581bc35d8645", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.2.55", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow object API endpoint", "DeviceId" : "JIDcc45fa8f-b994-4ada-a821-581bc35d8645", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.3.213", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow bucket API endpoint", "DeviceId" : "JID4ec68543-d974-465f-b81d-89832dd502db", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.3.144", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow object API endpoint", "DeviceId" : "JID4ec68543-d974-465f-b81d-89832dd502db", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.2.143", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow bucket API endpoint", "DeviceId" : "JID6331b8b5-6c63-4e01-b3ca-eab48b5628d2", "Status" : { "State" : "ACTIVE" } }, { "Protocol" : "https", "Port" : 443, "Host" : "10.0.3.224", "CertificateAssociation" : { "CertificateArn" : "arn:aws:snowball-device:::certificate/a65ba817f2c5ac9683fc3bc1ae123456" }, "Description" : "s3-snow object API endpoint", "DeviceId" : "JID6331b8b5-6c63-4e01-b3ca-eab48b5628d2", "Status" : { "State" : "ACTIVE" } } ] } -
Viewing status of features of Snowball Edge
To list the status of features available on a Snowball Edge use
the describe-features command.
RemoteManagementState indicates the status of Snowball Edge Device Management and returns one
of the following states:
INSTALLED_ONLY– The feature is installed but not enabled.INSTALLED_AUTOSTART– The feature is enabled and the device will attempt to connect to its AWS Region when it is powered on.NOT_INSTALLED– The device does not support the feature or was already in the field before its launch.
Usage
snowballEdge describe-features --profileprofile-name
Example output of describe-features command
{ "RemoteManagementState" : String }
Setting time servers for Snowball Edge
You can use Snowball Edge Client commands to view the current Network Time Protocol (NTP) configuration and choose a server or peer to provide time. You can use the Snowball Edge Client commands when the device is in both locked and unlocked states.
It is your responsibility to provide a secure NTP time server. To set which NTP time
servers the device connects to, use the update-time-servers command.
Checking time sources of Snowball Edge
To see which NTP time sources the device are currently connected to, use
the describe-time-sources command.
snowballEdge describe-time-sources --profileprofile-name
Example output of describe-time-sources command
{ "Sources" : [ { "Address" : "172.31.2.71", "State" : "LOST", "Type" : "PEER", "Stratum" : 10 }, { "Address" : "172.31.3.203", "State" : "LOST", "Type" : "PEER", "Stratum" : 10 }, { "Address" : "172.31.0.178", "State" : "LOST", "Type" : "PEER", "Stratum" : 10 }, { "Address" : "172.31.3.178", "State" : "LOST", "Type" : "PEER", "Stratum" : 10 }, { "Address" : "216.239.35.12", "State" : "CURRENT", "Type" : "SERVER", "Stratum" : 1 } ] }
The describe-time-sources command returns a list of time source states.
Each time source state contains the Address, State, Type,
and Stratum fields. Following are the meanings of these fields.
-
Address– The DNS name / IP address of the time source. -
State– The current connection status between the device and that time source. There are five possible states:.-
CURRENT– The time source is currently being used to synchronize time. -
COMBINED– The time source is combined with the current source. -
EXCLUDED– The time source is excluded by the combining algorithm. -
LOST– The connection with the time source has been lost. -
UNACCEPTABLE– An invalid time source where the combining algorithm has deemed to be either a falseticker or has too much variability.
-
-
Type– An NTP time source can be either a server or a peer. Servers can be set by theupdate-time-serverscommand. Peers can only be other Snowball Edge Edge devices in the cluster and are automatically set up when the cluster is associated. -
Stratum– This field shows the stratum of the source. Stratum 1 indicates a source with a locally attached reference clock. A source that is synchronized to a stratum 1 source is at stratum 2. A source that is synchronized to a stratum 2 source is at stratum 3, and so on..
An NTP time source can either be a server or a peer. A server can be set by the user
with the update-time-servers command, whereas a peer could only be other
Snowball Edge Edge devices in the cluster. In the example output, describe-time-sources
is called on a Snowball Edge Edge that is in a cluster of 5. The output contains 4 peers
and 1 server. The peers have a stratum of 10 while the server has a stratum of 1;
therefore, the server is selected to be the current time source.
Updating time servers
Use the update-time-servers command and the time server address to configure the Snowball Edge to use an NTP server or peer for NTP.
snowballEdge update-time-serverstime-server-address--profileprofile-name
Note
The update-time-servers command will override the previous
NTP time servers settings.
Example output of update-time-servers command
Updating time servers now.
Getting a QR code to validate Snowball Edge NFC tags
You can use this command to generate a device-specific QR code for use with the AWS Snowball Edge Verification App. For more information about NFC validation, see Validating NFC Tags.
Usage
snowballEdge get-app-qr-code --output-file~/downloads/snowball-qr-code.png--profileprofile-name
Example Output
QR code is saved to~/downloads/snowball-qr-code.png
Updating MTU size
Use the update-mtu-size command to modify the size in bytes of the maximum transmission unit (MTU) of a physical interface of a Snowball Edge device. All virtual network interfaces and direct network interface associated with this physical network interface will be configured with the same MTU size.
Note
The minimum MTU size is 1500 bytes and the maximum size is 9216 bytes.
You can use the describe-device command to retrieve the physical network interface IDs and current MTU sizes of those interfaces. For more information, see Viewing status of a Snowball Edge.
You can use the descibe-direct-network-interface and describe-virtual-network-interface commands to retrieve the current MTU sizes of those interfaces.
Usage
snowballEdge update-mtu-size --physical-network-interface-idphysical-network-interface-id--mtu-sizesize-in-bytes--profileprofile-name
Example of update-mtu-size output
{ "PhysicalNetworkInterface": { "PhysicalNetworkInterfaceId": "s.ni-8c1f891d7f5b87cfe", "PhysicalConnectorType": "SFP_PLUS", "IpAddressAssignment": "DHCP", "IpAddress": "192.0.2.0", "Netmask": "255.255.255.0", "DefaultGateway": "192.0.2.255", "MacAddress": "8A:2r:5G:9p:6Q:4s", "MtuSize": "5743" } }