Cancelling a job to order a Snowball Edge - AWS Snowball Edge Developer Guide

Effective November 7, 2025, AWS Snowball Edge will only be available to existing customers. If you would like to use AWS Snowball Edge, sign up prior to that date. New customers should explore AWS DataSync for online transfers, AWS Data Transfer Terminal for secure physical transfers, or AWS Partner solutions. For edge computing, explore AWS Outposts.

Cancelling a job to order a Snowball Edge

After creating a job to order a Snowball Edge device, you can cancel the job through the AWS Snow Family Management Console. If you cancel the job, you won't receive the device you ordered. You can only cancel the job while the job status is Job created. After the job progresses past this status, you cannot cancel the job. For more information, see Job Statuses.

When you cancel a job while it's in the Job created status, you will not be charged for the Snowball Edge device. Billing only begins after the device has been prepared and shipped to you.

  1. Log in to the AWS Snow Family Management Console.

  2. Choose the job to cancel.

  3. Choose Actions. From the menu that appears, choose Cancel job.

    AWS Snow Family Management Console with job selected and Actions menu showing Cancel job.

  4. The Cancel job window appears. To confirm cancelling the job, enter the job name and choose Cancel job. In the list of jobs, Cancelled appears in the Status column.

    Cancel job window.