How to request a sender ID through Support - AWS End User Messaging SMS

How to request a sender ID through Support

If you plan to send messages to recipients a country where sender IDs are required, you can request a sender ID by creating a new case in the AWS Support Center.

Important

To enable Amazon Pinpoint or Amazon SNS to use an origination identity you must add a Resource policy to the origination identity. The resource policy must be added after the registration has been approved and the origination identity has been added to your AWS account. For example resource policies and directions on how to add one, see Working with shared resources in AWS End User Messaging SMS.

Important
To request a sender ID

  1. Create an AWS Support case at https://support.console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase.

  2. On the Create Case page, complete the following:

    • Select Account and Billing.

    • For Service, choose Service Quotas.

    • For Category choose either AWS End User Messaging SMS (Pinpoint) or AWS End User Messaging Voice (Pinpoint), depending on your request.

    • For Severity, choose General Limits.

  3. Under Requests, complete the following sections:

    • For the Region, choose the AWS Region from which you will be sending messages.

      Note

      The Region is required in the Requests section. Even if you provided this information in the Case details section you must also include it here.

    • For Resource Type, choose Sender ID Registration.

    • For Quota, choose either Promotional/Marketing or Transactional/Notifications/OTP/2FA.

    • For New quota value enter 1.

  4. Under Case description, for Use case description, provide the following information:

    • The sender ID that you want to register.

    • The template that you plan to use for your SMS messages.

    • The number of messages that you plan to send to each recipient per month.

    • Information about how your customers opt in to receiving messages from you.

    • The name of your company or organization.

    • The address that's associated with your company or organization.

    • The country where your company or organization is based.

    • A phone number for your company or organization.

    • The URL of the website for your company or organization.

  5. (Optional) If you want to submit any further requests, choose Add another request.

  6. Choose Next Step: Solve now or Contact us. For Preferred contact language, choose whether you want to receive communications for this case in English or Japanese.

  7. When you finish, choose Submit.

After we receive your request, we provide an initial response within 24 hours. We might contact you to request additional information.

If we're able to provide you with a Sender ID, we send you an estimate of the amount of time that's required to provision it. In many countries, we can provide you with a Sender ID within 2–4 weeks. However, in some countries, it can take several weeks to obtain a Sender ID.

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. We might not be able to grant your request if your use case doesn't align with our policies.