Verbal script opt-in
Use this pattern when consent is collected verbally (call center, in-person enrollment, patient intake). The full script must be provided in the registration submission. Agents must read the script verbatim — paraphrasing risks missing required elements.
What makes this compliant
All disclosures spoken verbatim — Brand name, message types, frequency, data rates, STOP/HELP instructions, and Terms/Privacy URL references are all included in the script text.
Clear affirmative consent — The customer must verbally agree ("Yes") before enrollment proceeds.
Confirmation message promised — The agent tells the customer a confirmation text will be sent, which serves as the opt-in confirmation message.
Terms and Privacy referenced by URL — The agent provides a URL where the customer can find the full Terms and Privacy Policy.
Full script submitted with registration — The exact script text must be provided in the registration submission (in the Message Flow field or as an attachment).
Common mistakes that cause denial
Allowing agents to paraphrase or skip disclosures
Not providing the full script text in the registration submission
Missing frequency or data rates disclosure in the script
Not referencing Terms of Service or Privacy Policy
Not sending a confirmation text message after verbal consent
