# Requesting dedicated long codes
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A long code (also referred to as a long virtual number, or LVN) is a standard phone number that contains up to 12 digits, depending on the country that it's based in. Long codes are typically meant for low-volume, person-to-person communication. In some countries, you can use long codes for sending test messages, or for sending low volumes of messages to your customers. In other countries, including the United States, senders are prohibited from using long codes to send Application-to-Person (A2P) messages, which includes the messages that you send from AWS End User Messaging SMS.

**Note**  
If you're new to SMS messaging with AWS End User Messaging SMS, you should also request a monthly SMS and MMS spending threshold that meets the expected demands of your SMS and MMS use case. By default, your monthly spending threshold is \$11.00 (USD). For more information, see [Requesting an SMS, MMS, or voice spending quota change for AWS End User Messaging SMS](awssupport-spend-threshold.md).

## Countries supported through console and APIs
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You can request a long code for the following countries through the AWS End User Messaging SMS console or API. Most countries require you to submit a dedicated number registration before you can obtain a long code.
+ Australia (AU)
+ Austria (AT)
+ Canada (CA)
+ Chile (CL)
+ Denmark (DK)
+ Finland (FI)
+ Germany (DE)
+ Hong Kong (HK)
+ Hungary (HU)
+ India (IN)
+ Italy (IT)
+ Netherlands (NL)
+ Norway (NO)
+ Poland (PL)
+ Portugal (PT)
+ Spain (ES)
+ Sweden (SE)
+ United Kingdom (GB)

**Note**  
Canada does not require a registration. You can purchase a Canadian long code directly through the console or API without submitting a registration form. For more information, see [Request a phone number in AWS End User Messaging SMS](phone-numbers-request.md).  
For best deliverability to Canada, we recommend registering a toll-free number with international sending enabled, or obtaining a dedicated Canadian short code. For more information, see [United States Toll-free number registration process](registrations-tfn.md) or [Requesting dedicated short codes](phone-numbers-request-short-code.md).

For all other countries in this list, you must complete a dedicated number registration. For step-by-step instructions on completing the registration forms for each country, see [Dedicated number registration forms](registrations-dedicated-number.md).

## Requesting a long code for other countries
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If you require a long code in a country not listed above, you can request one by opening a case in the AWS Support.

**Important**  
To send messages to recipients in the United States or the US territories of Puerto Rico, US Virgin Islands, Guam and American Samoa, you must use either a short code, a 10DLC phone number, or a toll-free number. If you complete the following steps and request a long code for the United States or US territories of Puerto Rico, US Virgin Islands, Guam and American Samoa, your request will be rejected.

**To request a dedicated long code by opening a case in the AWS Support Center**

1. Create an AWS Support case at [https://support.console.aws.amazon.com/support/home\$1/case/create?issueType=service-limit-increase](https://console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase).

1. On the **Create Case** page, complete the following:
   + Select **Account and Billing**.
   + For **Service**, choose **Service Quotas**.
   + For **Category** choose either **AWS End User Messaging SMS (Pinpoint)** or **AWS End User Messaging Voice (Pinpoint)**, depending on your request.
   + For **Severity**, choose **General Limits**.

1. Under **Requests**, complete the following sections:
   + For the **Region**, choose the AWS Region from which you will be sending messages. 
**Note**  
The Region is required in the **Requests** section. Even if you provided this information in the **Case details** section you must also include it here.
   + For **Resource Type**, choose** Dedicated SMS Long Codes**.
   + For **Quota**, choose the type of messages that you plan to send using your long code.
   + For **New quota value**, enter the number of long codes that you want to purchase.

1. Under **Case description**, for **Use case description**, provide details about your use case.

1. (Optional) If you want to submit any further requests, choose **Add another request**. 

1. Choose **Next Step: Solve now or Contact us**. For **Preferred contact language**, choose whether you want to receive communications for this case in **English** or **Japanese**.

1. When you finish, choose **Submit**.

After we receive your request, we provide an initial response within 24 hours. We might contact you to request additional information. Once approved, you can add keywords and response messages to your long code. 

If we're able to provide you with a long code, we send you information about the costs associated with obtaining it. We also provide an estimate of the amount of time that's required to provision the long code. In many countries, we can provide you with a dedicated long code within 24 hours. However, in some countries and regions, it can take several weeks to obtain a dedicated long code for the SMS channel.

In order to prevent our systems from being used to send unsolicited or malicious content, we must consider each request carefully. We might not be able to grant your request if your use case doesn't align with our policies.