# Change a message feedback status record in AWS End User Messaging SMS
<a name="message-feedback-change-status"></a>

Once you have a signal that a customer has received your message you have to provide feedback for the message by using [PutMessageFeedback](https://docs.aws.amazon.com/pinpoint/latest/apireference_smsvoicev2/API_PutMessageFeedback.html) or [put-message-feedback](https://docs.aws.amazon.com/cli/latest/reference/pinpoint-sms-voice-v2/put-message-feedback.html). If the message feedback status record isn't updated after one hour it is automatically set to `FAILED` but the CloudWatch metrics are not updated until you set the record as `RECEIVED` or `FAILED`. We recommend that you have a timer to set message feedback status record to `FAILED` if you don't received a signal from your customer. 

At the command line, enter the following command:

```
aws pinpoint-sms-voice-v2 --region '{{us-east-1}}' put-message-feedback --message-feedback-status {{Status}} --message-id {{a1b2c3d4-5678-90ab-cdef-EXAMPLE11111}}
```
+ Replace {{us-east-1}} with the AWS Region that your origination identity is stored in.
+ Replace {{Status}} with `RECEIVED` or `FAILED`.
+ Replace {{a1b2c3d4-5678-90ab-cdef-EXAMPLE11111}} with message id.