Keyword actions - AWS End User Messaging SMS

Keyword actions

A keyword can have one of three actions associated with it. When a customer responds with the keyword the action will be performed to add or remove the user from the opt-out list or respond to the user with a message.

  • Opt-out – The recipient is added to the opt-out list and will not receive future messages.

  • Opt-in – The recipient wants to receive future messages.

  • Automatic response A message is sent to the recipient who send the text keyword message.