Requesting an SMS, MMS, or voice spending quota change for AWS End User Messaging SMS - AWS End User Messaging SMS
Open an SMS spend threshold case

Requesting an SMS, MMS, or voice spending quota change for AWS End User Messaging SMS

Your spending quota determines how much money you can spend sending SMS, MMS, or voice messages through AWS End User Messaging SMS each month. When AWS End User Messaging SMS determines that sending an SMS, MMS, or voice message would incur a cost that exceeds your spending quota for the current month, it stops publishing SMS, MMS, or voice messages within minutes.

Important

Because AWS End User Messaging SMS is a distributed system, it stops sending SMS, MMS, or voice messages within minutes of the spending quota being exceeded. During this period, if you continue to send SMS, MMS, or voice messages, you might incur costs that exceed your quota.

We set the maximum spending quota for all accounts in the Sandbox at $1.00 (USD) per month. This quota is intended to let you test the message-sending capabilities of AWS End User Messaging SMS. This quota also reduces the risk of sending large amounts of messages before you're ready to use AWS End User Messaging SMS for your production workloads and is necessary to prevent malicious users from abusing AWS End User Messaging SMS.

You can request an increase to the SMS, MMS, or voice spending quota for your account by opening a quota increase case in the AWS Support Center. Spending limits vary by region. Because of this you must specify the AWS Regions where you require an increase.

Change your spending threshold

You can request an increase to your maximum monthly spending quota by using the AWS Service Quotas.

To request a spending limit increase

  1. Sign in to the AWS Management Console and open the Service Quotas console at https://console.aws.amazon.com/servicequotas/home.

  2. In the Navigation pane, choose AWS Services.

  3. Choose AWS End User Messaging from the list, or search for AWS End User Messaging in the search box.

  4. Choose the applicable spending quota

    • TextMessageMonthlySpend

    • VoiceMessageMonthlySpend

    • MediaMessageMonthlySpend

    and then choose Request increase at account level.

  5. For increased quota value, enter the new value. The new value must be greater than the current value.

  6. Choose Request.

  7. To view any pending or recently resolved requests in the console, navigate to the Request history tab from the service's details page or choose Dashboard from the navigation pane. For pending requests, choose the status of the request to open the request receipt. The initial status of a request is Pending. After the status changes to Quota requested, the Support case number is shown. Choose the case number to open the ticket for your request.

The AWS Support team provides an initial response to your request within 24 hours.

In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. If we’re able to do so, we'll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request.

We might not be able to grant your request if your use case doesn’t align with our policies.