Validating AWS Systems Manager OpsCenter integration - AWS Service Management Connector

Validating AWS Systems Manager OpsCenter integration

This section describes how to validate the AWS Systems Manager OpsCenter integration in Jira.

Run an AWS Systems Manager automation document from an AWS OpsItems associated with a Jira incident

To view or execute automation documents (runbooks), the user must belong to the Jira permissions group assigned to the AWS Systems Manager automation integration. This group can be set on the Connector Settings page.

Note

To enable this feature, you must activate AWS Systems Manager automation in the AWS account and opt in to the connector.

  1. Log in to your Jira Agent view.

  2. Open your Jira project, and choose an OpsItem issue.

  3. From the Actions menu at the top-right of the Issues page, choose Request runbook execution.

  4. Choose your automation document.

Create a Jira Incident from AWS OpsItems

  1. Log in to your Jira Agent view.

  2. Open the desired Jira project, and choose an OpsItem issue.

  3. From the Actions menu at the top-right corner of the Issues page, choose Create Incident

  4. Choose a response plan, and then choose Confirm.

View related OpsItems or AWS Incidents from an AWS OpsItems

Note

There isn’t a field for RelatedOpsItems because Jira already offers a native feature that can link Jira issues. Upon synchronization from AWS, AWS Service Management Connector looks up any Jira issues that correspond to the related OpsItems and links them. Similarly, if an end user in Jira links an issue of type AWS OpsItem to another issue of type AWS OpsItem, then AWS Service Management Connector marks the corresponding AWS OpsItems as related.

  1. Log in to Jira Agent view.

  2. Open your Jira project, and choose an OpsItem issue.

  3. View related OpsItems at the bottom of the form.