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AWS Systems Manager Change Manager in ServiceNow - AWS Service Management Connector
Fields mapped from AWS Change Request Ops Item records to ServiceNow Change Request records

End of support notice: On March 31, 2027, AWS will end support for AWS Service Management Connector. After March 31, 2027, you will no longer be able to access the AWS Service Management Connector console or AWS Service Management Connector resources. For more information, see AWS Service Management Connector end of support.

AWS Systems Manager Change Manager in ServiceNow

AWS Service Management Connector includes a curated version of the Change Manager integration. To allow the Connector to synchronize change templates, the change templates should be:

  • An Approved status in AWS

  • At least one Automation Runbook associated with it

  • Enabled as auto-approval

For more information, see AWS Systems Manager Change Manager.

You can also view resources affected by the changes that were executed on their AWS accounts from the AWS CloudTrail events available on the AWS change request.

Note

Currently, only the first level events that occurred in the execution of an automation document will be tracked and synched. Steps which have nested automations will not have the events synced. This can however be traced separately in the AWS CloudTrail console using Lake feature by their unique automation execution ID.

Fields mapped from AWS Change Request Ops Item records to ServiceNow Change Request records

This table shows how AWS Change Request Ops items map to ServiceNow Change Request.

AWS Change Request Ops Item ServiceNow Change Request

AWS Account

 x_126749_aws_sc_awsaccount

AWS Request ID

x_126749_aws_sc_awsrequestid
AWS Region x_126749_aws_sc_awsregion
AWS Status x_126749_aws_sc_awsstatus